Manager Financial Systems Support
Kforce Inc.
Doral, FL
- Manage Incidents daily with third party support provider and ensuring timely resolution of incidents with acceptable resolution recommendations within our agreed upon Service Level Agreement; As part of the incident management, analyze recurring incidents and address it through Problem Management and propose a root cause fix to the issue
- Manage change requests (CR) daily to ensure timely and competent solutions; This requires review of proposed implementation, Impact analysis, back out plan for all the change requests, present CRs to the Change Review Board (CRB) and obtains necessary approvals before providing approval to third party support provider to work on them
- Review CRs pending for business approval and obtain an ETA from the users
- Ensure the CRs are being approved for Production, if any related to a project or a specific timeline
- Responsible for communicating with Brands to address incidents or change requests, holding meetings with Brand representatives for prioritizations; This includes meeting with all Brand leads individually to understand the priorities on Incidents/CRs and accordingly inform to the third-party support provider
- Other support action is to highlight any change impacting all or multiple Brands and address any concerns with the changes
- Manage Services Requests (SRs) in Oracle and escalate as needed; This requires meeting with team to understand all the open SRs with Oracle, ensure team is getting timely response from Oracle
Requirements:
- Bachelor's degree in Computer Applications or similar
- 7-10 years of experience in Oracle EBS R12.2 Financials Technical and Functional areas across modules GL, AP, AR, PO, FA and CE
- Experience in supporting global setup, multi-currency, fast paced environment
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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About the Company
Kforce Inc.
Kforce is a solutions firm specializing in technology, finance and accounting, and professional staffing services. Our KNOWLEDGEforce® empowers top companies to achieve their digital transformation goals. We curate teams of technical experts who deliver solutions custom-tailored to each client’s needs. These scalable, flexible outcomes are shaped by deep market knowledge, thought leadership and our multi-industry expertise.
Our integrated approach is rooted in 60 years of proven success deploying highly skilled professionals on a temporary and direct-hire basis. Each year, approximately 18,000 talented experts work with the Fortune 500 and other leading companies. Together, we deliver Great Results Through Strategic Partnership and Knowledge Sharing®.