Loss Control Property Claims Coordinator

Job Description:
The Property Claims Coordinator will report to the Loss Control Manager and is primarily responsible for the oversight of claim reporting, processing, coordination and management activities. This role will primarily manage property, stock throughput and theft/crime claims. This position will also provide secondary support for workers' compensation, auto liability, general liability, asbestos, cyber and other claims as needed. This position serves as the loss control department’s primary point of contact between the field location, insurance company/adjusters, broker contacts and any other relevant party to a claim. This position provides guidance and support to ensure timely, accurate and efficient claim processing. This role will be expected to be in office four days a week with one day remote in Texas.

Responsibilities:

• Establish and maintain effective relationships with loss control team, location managers, other departments, brokers, carriers and all other stakeholders.

• Manage the oversight of claims handled by the insurance carrier(s), as well as handling in-house claims.

• Manage all aspects of property, stock throughput and theft/crime claims; including reporting, documentation, adjuster coordination and recovery of evidence or supporting documentation.

• Assist locations with mitigation efforts, emergency response vendors and temporary repairs as needed.

• Coordinate with internal stakeholders (operations, facilities, audit, accounting, legal) on property loss impacts such as business interruption, inventory reconciliation or structural repairs.

• Monitor claim reserves and financial accuracy for large-loss events.

• Request and house the statement of values and assist with annual property renewal data.

• Manage the timely collection, documentation and follow-up of requests and information between the field, loss control department, brokers, insurance carriers and other departments — including legal discovery materials, witness information, photos and accident investigation forms.

• Work with the field to ensure severe claims are reported in a timely fashion.

• Ensure all claims are properly reviewed for coverage and processed in a timely manner.

• Ensure carrier’s special account communications are updated and followed per company requirements.

• Ensure all location hierarchy is maintained and up to date in the various systems.

• Monitor and evaluate claims activity to ensure accuracy and compliance with laws and regulations.

• Review, evaluate and negotiate insurance claims/settlements.

• Work with the loss control manager to resolve/settle complex claim issues and disputes.

• Provide regular reporting on high-severity claims and trend development.

• Work with all other members of the loss control department to ensure a comprehensive work product.

• Provide monthly metrics to the loss control manager.

• Maintain clear and updated documentation of all duties, processes and procedures.

• Train and mentor loss control staff as needed.

• Support day-to-day loss control operations, including customer and vendor certificates of insurance, bond requests and contract reviews for appropriate indemnification and insurance language and limits.

• Maintain accurate records and reporting, including statements of values for property and inventory insurance, and monthly, quarterly and annual data collection from the field for insurance and OSHA compliance.

• Assist the Loss Control Manager with policy renewals, invoice processing, internal journal entries, general loss control email correspondence and other projects as assigned.

Requirements:

• 5+ years of experience in property claims management (preferred)

• Experience handling commercial property claims involving building damage, business interruption, inventory/contents losses and vendor management

• Experience working with adjusters, forensic accountants, restoration vendors or salvage companies

• Ability to interpret insurance policies, coverage forms and endorsements

• Knowledge of insurance regulations and industry best practices

• Bachelor’s degree in a related field (preferred)

• Adjusters License, CPCU, ARM, AIC, AIS, AINS or CRM

• Proficiency in Microsoft Word, Outlook, Excel, PowerPoint, SharePoint, Teams and experience using Riskonnect, e-CARMA or other RMIS (preferred)

• Excellent written and verbal communication skills

• Strong organizational skills and ability to manage a high volume of claims

• Takes ownership for establishing reports and assessing data obtained

• Able to work independently and manage multiple tasks

• Strong attention to detail and accuracy

• Ability to work under pressure during large-loss events or CAT situations

• Strong follow-up and time management skills

Pay Range:
The anticipated pay range for this position is $55,000 - $80,000 annually. We understand alary is an important factor in a job search, and we encourage you to apply even if you feel that your desired compensation may fall outside of the listed range. The final pay for this position is determined based on several factors including but not limited to, relevant experience, skills and certifications, education and training, geographic location, market conditions, and internal equity. We are committed to finding the right candidate for this role and are open to discussing how your unique qualifications align with our needs.

Benefits:

• Medical insurance

• Dental insurance

• Vision insurance

• 401(k) retirement savings plan

Contact:
Hannah McSherry

hmcsherry@jacobsongroup.com