Logistics/Customer Support Associate

An International chemical distributor is looking for a Logistics/Customer Support Associate candidate with solid manufacturing skills who will assist logistic operation as well as support customer satisfaction.

This position is Located in Novi, MI and is a permanent position.

Logistics/Customer Support Associate RESPONSIBILITIES:

• Responsible for entering suppliers, customer and vendors’ and purchasing orders information in timely manger
• Responsible for submitting quotations and preparation for the forecast requests
• Update and monitor shipping schedule, order status and report to supervisors
• Communicate with OEMs and Tier 1 supplier and negotiate shipping schedule and create shipping plan
• Collaborate with manufacturing facility to coordinate supply chain to meet customer’s needs
• Analyze and create a report on status of the shipment for weekly meeting
• Work with Sales department and accounting department to track and monitor goods
• Answer inbound and outbound emails and phone calls
• Monitors shipments and resolves issues to assure requirements are met
• Responsible for creating RFQs., invoices and following up
• Use software such as ERP, SAP to manage supplier, vendor and customer’s information
• Other responsibilities might be assigned by manager

Logistics/Customer Support Associate QUALIFICATIONS:

• Bachelor’s Degree in Supply Chain, Operation Management, or related degree
• At least 3year (including internship/co-op of similar experience such as in logistics/ supply chain preferred
• At least 3 years of inventory management/analysis experience
• At least 2 years of automotive industry experience
• Must be able to maintain a high degree of flexibility with assigned duties
• Ability to work both independently and in a cross-functional team environment
• Strong communication and negotiation skills
• Ability to use Excel including functions such as VLOOKUP is a much and ability to use SAP and ERP or CRM System is a plus
• Ability to work overtime as needed
• Ability to handle multiple projects with competing deadlines
• This position includes manufacturing and warehousing/office work environment. While performing the duties of this job you may be required to intermittently sit, stand, walk, lift up to 25 pounds, lift in excess of 25 pounds with a lift assist, climb stairs, use hands to handle or feel parts/equipment, reach with hands and arms, stoop, kneel, crouch, bend at the waist, talk and hear. You may also be required to use close vision, distance vision, color vision, depth perception, and peripheral vision.

Activ8 Recruitment & Solutions / Renaissance Resources Inc. has been a trusted leader in North American recruiting for Japanese businesses for over 25 years. We specialize in connecting top talent with companies in the Automotive, Electronics, Food & Beverage, Logistics, Manufacturing, Oil & Gas, Banking & Finance, and Entertainment industries. Our client-focused approach ensures that we understand your unique needs, whether you’re a company seeking skilled professionals or a candidate looking for the right career opportunity. By working closely with each individual, we provide tailored solutions that drive success. 

We screen ALL Candidates to verify the validity of each applicant's provided information. Upon submitting your resume, we will contact only those candidates that we deem qualified for our client. If we do not contact you, we do not see the fit for the position. If we are unable to reach you in a reasonable timeframe, you will be eliminated from the pool of potential candidates. All offers of employment may be contingent upon successful completion of a background check in compliance with applicable laws.

We prioritize direct applicants; third-party resumes may not be reviewed.