Lockbox Payment Processing
Genesis Corp dba Genesis10
Tacoma, WA
JOB DETAILS
JOB TYPE
Temporary, Contractor, Full-time
SKILLS
10-key (Tenkey) Numeric Keypad, Accounting, Analysis Skills, Banking Services, Behavioral Health, Billing, Communication Skills, Customer Support/Service, Detail Oriented, Documentation, Government Regulations, High School Diploma, Hospital, Industry/Trade Analysis, Interpersonal Skills, Leadership, Life Insurance, Lift/Move 20 Pounds, Loan Documents, Maintenance Services, Payment Processing, Presentation/Verbal Skills, Problem Solving Skills, Procedure Implementation, Resolve Customer Issues, Staff Training, Team Player, Time Management, Writing Skills
LOCATION
Tacoma, WA
POSTED
30+ days ago
Job Duties:
Primary focus is on moderate execution within defined parameters, with some expansion to complex issues based on development. Roles at this level are responsible for moderate operational and/or administrative work
Administering moderate procedures, analysis, tasks, and reporting while receiving limited instructions for filing, recording, processing, servicing, recording, and/or organization of documentation associated with a product or process
Reviews and ensures proper documentation or procedures are used for moderate activities
This role covers a combination of staff within the areas of credit cards, retail banking, small business banking, consumer lending, mortgage banking, collections, recovery, origination, or auto finance, and covers a broad range of responsibilities and duties
Identifies and resolves moderate issues by following established guidelines. Refers more complex problems to a Senior level or a supervisor.
May provide service in relation to moderate to complex billing inquiries, service requests, suggestions, and complaints from customers
An individual at this level is expected to use some independence of thought but to refer more complex problems to supervisors or other experts. while contributing to workflow or process change and redesign, and to form a strong basic understanding of the specific product or process
Accountable for regular reporting and analysis requests
Typically covers a broad range of responsibilities rather than focusing on one specific role.
Recommends and implements programs to solve routine issues
Is fully proficient in duties while working under moderate to limited supervision.
Other duties as assigned
Requirements:
Typically 1-3 years of experience in an operations role
High School Diploma or GED equivalent. College degree preferred
Works well with others in a fully developed work team environment
Open-minded and adaptable to new ideas in a changing environment
Excellent customer service skills
Proven excellent verbal/written communication and interpersonal skills
Demonstrated leadership skills* Ability to work under pressure and meet deadlines
Analytical, research, and problem resolution skills
Proficient in 10-Key, able to perform with a high degree of speed and accuracy.
Comfortable navigating multiple computer systems and applications
Proficient in Microsoft Office applications
Intermediate understanding of accounting principles
Intermediate understanding of banking policies, procedures, and government regulations
Intermediate understanding of loan documentation
Proven ability to handle all monetary/ processing functions independently
Moderate knowledge/experience in multiple payment delivery channels; OLDS, Lockbox, ACH, wires
Moderate knowledge of banking policies, procedures, and governmental regulations
Ability to perform moderate scheduled and non-scheduled maintenance functions
Proven ability to handle high transaction volumes accurately
Ability to meet production goals
Proven ability to handle all customer service inquiries and diffuse difficult customer situations independently
May train or assist in training new staff
Ability to work with minimal supervision in decision-making
Exceptional attention to detail.
Excellent customer service skills.
Genesis10 - Contract & Perm/Direct Hire
Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.
For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can discuss the unique benefits offered for that particular client.
Benefits of Working with Genesis10:
* Access to hundreds of clients, most of whom have been working with Genesis10 for 5-20+ years.
* The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
* Access to an experienced, caring recruiting team (more than 7 years of experience, on average).
* Behavioral Health Platform
* Medical, Dental, Vision
* Health Savings Account
* Voluntary Hospital Indemnity (Critical Illness & Accident)
* Voluntary Term Life Insurance
* 401K
* Sick Pay (for applicable states/municipalities)
For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., a Best Company for Work-Life Balance, a Best Company for Career Growth, Diversity, and Leadership, among other things. To learn more and view all our available career opportunities, please visit our website.
Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration regardless of their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Genesis10 is an Equal Opportunity Employer/Minorities/Female/Disabled/Veteran
About the Company
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