Loan Set-up Coordinator (Pre-Acquisition Collateral)

Description

Responsibilities and Duties:

• Provide initial review and data entry of loan credit documents and data submitted from our seller network to ensure minimum requirements met to facilitate a smooth and efficient review by our review team. Documents include applications, credit reports, a variety of income verification documents, asset verifications, and evidence of property value.
• Review data for accuracy and collect or correct as applicable.
• Work with internal counterparts to refine procedures or enhance systems necessary to develop a thorough and efficient process.
• Willingness to work with Operational team on any other duties necessary to acquire and securitize mortgage loan asset or as assigned by management.
• Answer and resolve internal or external email, phone, or other inquiries
• Maintains a current pipeline and SLA requirements for the position
• Submit loans for TPR review, ensuring all required documents are accurately completed and submitted. Promptly address any issues by coordinating with the Seller and TPR to facilitate resolution 
• Identify issues and discrepancies in documents and data to assist Credit and Collateral teams.
• Maintains minimum daily file review/clearing requirements as set by management and SLA KPIs
• Performs other related duties as assigned by team lead or manager

Education and Experience:

• High School diploma or equivalent
• Minimum of 2 year’s processing experience.
• Individual must have excellent customer service skills and be comfortable with candor, interaction with other team members, and clients/vendors 
• Ability to review loan documents and associated data specific to program and company guidelines
• Ability to identify required conditions for missing requirements and/or data elements to facilitate the submission of a loan in accordance with company guidelines
• Ability to quickly adapt to changes in processes and workflow
• Ability to focus on multiple programs and tasks simultaneously 
• High attention to detail
• Excellent organizational and time management skills. Under minimal supervision
• Demonstrated judgment and decision-making ability.
• Proficient in Windows and Adobe Applications
• Mortgage experience is a plus but not required

• Attention to Detail: The ability to meticulously review loan documents and data for accuracy, ensuring all required elements are complete and compliant with company guidelines.
• Customer Service Skills: Excellent interpersonal skills to effectively interact with internal teams, clients, and vendors, ensuring clear communication and resolution of inquiries.
• Organizational and Time Management Skills: Proficiency in managing multiple tasks and maintaining an active pipeline while meeting service level agreements (SLAs) and key performance indicators (KPIs).
• Problem-Solving and Decision-Making Ability: Demonstrated ability to identify discrepancies in documentation and data, collaborate with teams to resolve issues, and make sound judgments in a fast-paced environment.
• Adaptability and Technical Proficiency: Capability to quickly adapt to changing processes and workflows, along with proficiency in Windows, Adobe applications, and other relevant software tools.

• Integrity: The Loan Set-Up Coordinator must exemplify strong ethics and accountability by ensuring accurate and thorough reviews of loan documents, adhering to company policies, and maintaining confidentiality of sensitive client and company information. Upholding these standards directly reflects the value of integrity in daily responsibilities.
• Excellence: Meeting minimum daily file review requirements, maintaining SLA KPIs, and ensuring accuracy in all tasks showcases the pursuit of excellence. The role demands a high level of attention to detail and organizational skills, ensuring a consistently exceptional standard of work.
• Collaboration: This role requires seamless interaction with internal teams, such as the Credit and Collateral teams, as well as external counterparts, like clients and vendors. Actively engaging with others to refine processes and resolve discrepancies demonstrates a collaborative mindset that drives collective success.
• Critical Curiosity: The Loan Set-Up Coordinator must possess the ability to critically analyze loan data and documentation, identify missing elements or discrepancies, and adapt to changing workflows. This curiosity to explore solutions and refine processes supports the company's innovative and forward-thinking culture.

Benefits

• Great compensation package, including competitive base pay
• Discretionary annual bonus opportunity
• Attractive benefits plans and paid time off, including sick time
• 401(k) with company matching
• Professional learning and development opportunities
• Tuition reimbursement
• And much more!