Loan Processor (Bilingual English/Spanish)

Sparks Group is seeking a detail-oriented and proactive Loan Processor (Bilingual English/Spanish) to support a well-established credit union in Washington, DC. This role is responsible for providing operational and administrative support across credit card servicing, consumer lending, and mortgage post-closing processes. The ideal candidate is bilingual in English and Spanish, highly organized, and experienced in managing sensitive financial documentation with accuracy and efficiency.

Credit Card Services

• Process incoming credit card applications and gather required documentation.
• Set up new VISA credit accounts, limit increases, autopay requests, balance transfers, and payment adjustments.
• Manage lost/stolen card processes and coordinate with vendors for compromised accounts and returned statements.
• Generate monthly credit card reports and track complaint trends to support service improvements.
• Handle ACH returns, account updates, insurance reporting, and member outreach for missing application information.

Consumer Loans

• Maintain a deep understanding of all consumer loan products and assist members through the loan process.
• Prepare and process approved loan packages, ensuring accuracy, compliance, and complete documentation.
• Support collections follow-up for consumer and mortgage loans as directed.
• Assist in reporting, tracking, and portfolio maintenance activities.

Mortgage Post-Closing

• Audit closing packages for accuracy and perform funding sheet reconciliations.
• Prepare documentation for delivery to servicers, investors, warehouse custodians, and insurance providers.
• Manage trailing documents by coordinating with title companies and county offices.
• Upload documents, update loan systems, and support servicing requests and special mortgage file projects.

• Bilingual English/Spanish required (verbal & written).
• Strong proficiency in Excel and Microsoft Office Suite.
• Exceptional attention to detail, documentation accuracy, and organizational skills.
• Strong communication and customer service skills.
• Familiarity with FHA, VA, Fannie Mae, construction, bridge, and reverse mortgage loans preferred.
• Ability to perform basic math calculations and manage multiple priorities.

------------------------------------------------------------------

This job is Hybrid Remote.

Pay Range: Hourly $28.00 to $34.00

We offer several comprehensive benefits package including health and life insurance, paid and unpaid time off, and retirement and savings plans to qualifying employees.

Download the Sparks Group mobile app from Apple App Store or Google Play.

------------------------------------------------------------------

Sparks Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, pregnancy, citizenship, family status, genetic information, disability, or protect veteran status.