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Loan Processing Support Specialist

Compunnel Inc

Phoenix, AZ

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JOB DETAILS
JOB TYPE
Full-time, Employee
SKILLS
Analysis Skills, Coaching, Communication Skills, Corrective Action, Funding, Health Maintenance, Identify Issues, Leadership, Loan Closing, Loan Operations, Loan Origination, Loan Processing, Loan Review, Loans, Maintain Compliance, Mortgage, Mortgage Lending, Operational Support, Performance Analysis, Performance Metrics, Presentation/Verbal Skills, Problem Solving Skills, Process Improvement, Project Tracking, Quality Assurance, Regulations, Risk, Risk Analysis, Root Cause Analysis, Sales, Sales Pipeline, Underwriting
LOCATION
Phoenix, AZ
POSTED
1 day ago
Job Summary: The Loan Processing Support Specialist maintains pipeline health and workflow continuity throughout the mortgage origination lifecycle. This role works closely with Mortgage Specialists and internal teams to identify and resolve issues that delay loan progress, ensuring compliance, quality, and successful funding outcomes. The specialist takes end-to-end ownership of loan and service exceptions, removes operational bottlenecks, and provides targeted intervention to keep loans moving efficiently and compliantly. Key Responsibilities: Monitor loan pipeline to identify stalled, at-risk, or complex loans and take action such as calls, follow-ups, and document retrieval to unblock progress Resolve loan and service exceptions end-to-end while coordinating with Mortgage Specialists and internal partner teams Ensure continuity of workflow across Initial Disclosures, Loan Processing, Closing, and Funding stages Provide LOA and extended absence coverage to maintain workflow continuity during staffing gaps or volume spikes Act as deployable operational support during periods of elevated workload or operational stress Investigate recurring issues, determine root causes, and recommend workflow or process improvements Partner with internal teams to reduce repeat defects, bottlenecks, and handoff inefficiencies Support compliance and quality through Initial Disclosure and Loan Processing reviews/scrubs Assist managers with coaching insights related to quality trends, defects, and compliance gaps Ensure operational initiatives and enhancements are implemented effectively and feedback is communicated Generate and analyze reports related to pipeline health, aging, operational trends, and funding performance Track progress against funding targets and initiate corrective actions when risks are identified Required Skills: Minimum 5 years of loan processing experience Strong knowledge of mortgage operations and loan origination lifecycle Ability to manage complex workflows and coordinate across multiple stakeholders Strong analytical and problem-solving skills with root-cause identification ability Experience with pipeline management, operational reporting, and performance metrics Excellent verbal communication skills and ability to influence without direct authority Self-starter mindset with proactive follow-up and issue resolution abilities Preferred Skills: Experience supporting Initial Disclosures, Loan Processing, Closing, Underwriting, or Funding teams Originations or Sales experience is a plus Experience handling non-conforming or complex loan transactions Exposure to quality assurance, compliance reviews, or regulatory-driven processes Ability to work effectively in a fast-paced, change-driven environment Prior management or leadership experience preferred Education: Bachelors Degree\n\nResponsibilities:\nMaintain pipeline health and workflow continuity throughout the mortgage origination lifecycle.^Work closely with Mortgage Specialists and internal teams to identify and resolve issues that delay loan progress.^Ensure compliance, quality, and successful funding outcomes.^Take end-to-end ownership of loan and service exceptions.^Remove operational bottlenecks and provide targeted intervention to keep loans moving efficiently and compliantly.^Monitor loan pipeline to identify stalled, at-risk, or complex loans and take action such as calls, follow-ups, and document retrieval to unblock progress.^Resolve loan and service exceptions end-to-end while coordinating with Mortgage Specialists and internal partner teams.^Ensure continuity of workflow across Initial Disclosures, Loan Processing, Closing, and Funding stages.^Provide LOA and extended absence coverage to maintain workflow continuity during staffing gaps or volume spikes.^Act as deployable operational support during periods of elevated workload or operational stress.^Investigate recurring issues, determine root causes, and recommend workflow or process improvements.^Partner with internal teams to reduce repeat defects, bottlenecks, and handoff inefficiencies.^Support compliance and quality through Initial Disclosure and Loan Processing reviews/scrubs.^Assist managers with coaching insights related to quality trends, defects, and compliance gaps.^Ensure operational initiatives and enhancements are implemented effectively and feedback is communicated.^Generate and analyze reports related to pipeline health, aging, operational trends, and funding performance.^Track progress against funding targets and initiate corrective actions when risks are identified.

About the Company

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Compunnel Inc