Life Operations Supervisor
Farm Bureau Financial Services
West Des Moines, IA
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JOB DETAILS
SKILLS
Analysis Skills, Annuities, Coaching, Communication Skills, Continuous Improvement, Customer Support/Service, Disability Insurance, Financial Services, Futures, Insurance, Leadership, Lean Six Sigma, Life Insurance, Operations Management, Organizational Skills, People Management, Problem Solving Skills, Process Improvement, Quality Assurance, Quality Management, Service Level Agreement (SLA), Team Player
LOCATION
West Des Moines, IA
POSTED
14 days ago
Are you a proactive leader who takes initiative, learns quickly, and thrives in a fast‑paced, time‑sensitive environment? Do you excel at guiding teams through change and bringing clarity to complex situations-especially within life insurance or annuity operations? Do you bring excellent communication and customer service skills to every interaction? If so, this could be an excellent opportunity for you!
Who We Are:
At Farm Bureau Financial Services, we make insurance simple so our client/members can feel confident knowing their family, home, cars and other property are protected. We value a culture where integrity, teamwork, passion, service, leadership and accountability are at the heart of every decision we make and every action we take. We're proud of our more than 75-year commitment to protecting the livelihoods and futures of our client/members and creating an atmosphere where our employees thrive.
What You'll Do:
We are looking for a dynamic leader for our new Interactions Team. You will coach staff, oversee communication quality, assist in managing centralized inbox workflows, partner with internal teams regarding questions and escalations, track Service Level Agreement (SLA) timing and Quality Assurance (QA), and drive continuous improvement. As the Life Operations Supervisor, you will represent Farm Bureau in a positive manner to our agents and client/members, while encouraging your team to do the same.
What It Takes to Join Our Team:
- College Degree or equivalent plus 3 years relevant experience required.
- Two to three years of supervisory experience preferred.
- Strong communications skills
- Workflow management experience with proven success with continuous improvement and/or Lean Six Sigma projects.
- Analytical, problem solving, and organizational skills are required in addition to the ability to learn company products, processes and systems.
- Ability to plan, direct and control business activities to meet established objectives.
- ACS designations preferred.
- Life and/or annuity experience preferred
When you're on our team, you get more than a great paycheck. You'll also have career development and educational opportunities. We offer an enhanced 401K with a match, low-cost health, dental, and vision benefits, and life and disability insurance options. We also offer paid time off, including holidays and volunteer time. Our teams focus on building relationships through engagement and fun! Add to that an onsite wellness facility with fitness classes and programs, a daycare center, a cafeteria, and for many positions, even consideration for a hybrid work arrangement. Farm Bureau....where the grass really IS greener!
If you're interested in joining a company that appreciates its employees, provides growth and professional development opportunities, and offers great benefits, we invite you to apply today!
Work Authorization/Sponsorship
Applicants must be currently authorized to work in the United States on a full-time basis. We cannot sponsor now or in the future, or take over sponsorship of, an employment visa or work authorization for this role. For example, we cannot sponsor OPT status.
About the Company
F
Farm Bureau Financial Services
Farm Bureau Financial Services is looking for people to join our team. Are you interested in running your own business and helping others? As a Farm Bureau agent, you’ll sell insurance products, but being an agent is about so much more – it’s about building relationships and being an advocate for people in your community.
Founded more than 75 years ago, we started off providing insurance for farmers. Today, we help people from all walks of life – rural, urban, and everything in between. We couldn’t be more proud of our heritage and our close relationship with the Farm Bureau federations in the states where we do business. When it comes to protecting livelihoods and futures, we’ve got it covered with a wide variety of property/casualty, life insurance, and financial services products.
When you make a commitment to be a Farm Bureau agent, we make a commitment to you. We believe that little things make a big difference in your career, and at Farm Bureau, that means deciding on a work schedule that fits your life, new agent financing, marketing support, training and education, cash bonuses, incentive travel, and most importantly, you’ll be backed by a team of talented and supportive individuals who want to see you succeed. We invite you to take control of your professional future by visiting beafarmbureauagent.com. Click Get Started and apply today.
When you make a commitment to be a Farm Bureau agent, we make a commitment to you. We believe that little things make a big difference in your career, and at Farm Bureau, that means deciding on a work schedule that fits your life, new agent financing, marketing support, training and education, cash bonuses, incentive travel, and most importantly, you’ll be backed by a team of talented and supportive individuals who want to see you succeed. We invite you to take control of your professional future by visiting beafarmbureauagent.com. Click Get Started and apply today.
COMPANY SIZE
2,500 to 4,999 employeesINDUSTRY
Financial Services
FOUNDED
1939
WEBSITE
http://www.beafarmbureauagent.com