Librarian/Archivist Assistant 2 (Reader Advisor)
Human Resources Division - Office of Tennessee Secretary of State
Nashville, TN
JOB DETAILS
JOB TYPE
Full-time
LOCATION
Nashville, TN
POSTED
8 days ago
Tennessee Department of State
Tennessee State Library & Archives
Library for Accessible Books and Media
Mission: The mission of the Office of the Secretary of State is to exceed the expectations of our customers, the taxpayers, by operating at the highest levels of accuracy, cost-effectiveness, and accountability in a customer-centered environment.
Supervisor: Assistant Director of Library for Accessible Books and Media
Summary: The Tennessee State Library & Archives (TSLA) collects and preserves books and records of historical, documentary and reference value, and encourages and promotes library development throughout the state. In addition, TSLA also operates a free library program of braille, audio books, and large print materials for residents of Tennessee who are not able to use standard print materials due to a print disability. The Reader Advisor will perform para-professional work of considerable difficulty, assisting library patrons with book selection.
Duties/Responsibilities:
- Maintain patron files in library’s automated systems.
- Maintain patron request lists at adequate levels.
- Perform reviews of patron files, contacting patrons when necessary, to ensure accurate, information and levels of requests.
- Select books for patrons that comply with their interests, using bibliographic tools.
- Answer questions about services provided to persons with disabilities and makes referrals to agencies providing those services.
- Correspond with library patrons and family members by phone, e-mail, fax, and in person.
- Respond to patron requests for books, magazines, and equipment.
- Perform other duties as assigned.
Education and Experience:
- Bachelor’s degree required. Equivalent education and/or experience may be substituted for education requirement.
- Must possess a working knowledge of authors, titles, and popular literature.
- Commitment to providing excellent customer service.
- Warm and professional manner in dealing with coworkers, volunteers, and the public in person, via telephone, and by email.
- Excellent verbal and written communication skills.
- Possess the interpersonal skills to work within the structure of state government and represent TSLA and its programs.
- Ability to perform high volume, repetitive tasks accurately and with close attention to detail.
- Ability to plan and organize tasks in order to complete assigned duties in a timely manner, including the delegation of work to volunteers.
- Ability to be a positive influence within the building and section.
- Ability to adapt to change.
- Ability to organize and maintain paper and electronic records.
- Ability to maintain confidentiality of patron files.
- Ability to read and assimilate multi-digit numbers, including performing detailed data entry accurately and efficiently.
- Ability to operate handheld scanners and USB drives effectively.
- Ability to use job-related software effectively.
- Ability to work in stacks environment with books that contain dust and other allergens.
- Ability to simultaneously use telephone and computer system for extended periods of time.
- Ability to stand or sit for long periods of time.
- Assist the organization in creating a safe and healthy working environment by working safely with the equipment provided.
- Follow instructions given for health and safety purposes and immediately report any unsafe working practices or hazardous working conditions.
Powered by JazzHR
About the Company
H