Level III On-Site Audio Visual & Videoconference Field Service Technician
The Peak Organization
Danvers, MA
Hourly Pay Rate: $35
Project Duration: 4-Month Contract (Strong Potential to Extend to 12 Months)
Work Schedule: Monday–Friday | 8:00 AM – 5:00 PM
We are seeking an experienced Level III On-Site Audio Visual & Videoconference Field Service Technician to support integrated AV and VTC environments in Danvers, MA. This is a short-term engagement (4 months) with the potential for full-year extension.
The ideal candidate will have strong enterprise AV experience and hands-on QSC expertise (required).
Key Responsibilities:
- Serve as the single point of contact for onsite AV/VTC support
- Provide in-room meeting support and troubleshooting
- Manage and maintain integrated conference room systems
- Troubleshoot control systems including Crestron, AMX, Extron
- Support AV-over-IP and DSP platforms (QSC experience required)
- Support UCC platforms: Microsoft Teams, Zoom, Cisco, Poly
- Create and manage service tickets
- Perform preventive maintenance and equipment inspections
- Train end users on AV system operation
- Install portable/non-integrated AV hardware
- Coordinate with IT, Facilities, and AV integrators
- Read and interpret schematics and blueprints
- Support ITIL-related activities (Incident, Change, Problem, etc.)
- Provide coverage coordination during PTO or high-demand events
- Travel to local job sites if required
- 8–10+ years of professional AV field service experience
- Strong background in commercial audiovisual systems
- Hands-on QSC system experience (Q-SYS platform preferred)
- Experience with:
- Crestron / AMX control systems
- Extron switching
- DSP troubleshooting
- AV monitoring platforms
- Teams / Zoom / Cisco / Poly environments
- Understanding of networking and AV integration
- Ability to troubleshoot AV network connectivity issues
- Experience reading signal flow diagrams
- Minor programming capability (Crestron / AMX)
- CTS (AVIXA) Certification preferred
- Valid Driver’s License
- Strong customer-facing and communication skills
- Audio DSP troubleshooting
- Basic AV network diagnostics
- Small to medium project coordination
- Soldering & crimping connectors
- Preventive maintenance execution
- End-user training and meeting support
- Evaluating and testing new AV technologies
- Professional, customer-oriented demeanor
- Self-motivated and reliable
- Strong troubleshooting mindset
- Comfortable working independently onsite
- Detail-oriented and organized
If you are interested in this opportunity, please reply with your most updated resume in Word document to rgil@peaksystemsinc.com and vmarrero@peaksystemsinc.com in an effort for us to discuss further.
About the Company
The Peak Organization
Peak Organization is a leader in recruiting and placing marketing, advertising, communications and creative professionals for Fortune 500 companies, major advertising agencies, cutting edge interactive agencies, design firms, publishing, professional and non-profit services organizations.
Our temps/consultants fill in on special projects, new business pitches, vacations, maternity leaves, etc. Due to our legacy of excellence, we present your credentials with ease and confidence.We also offer a temp-to-hire option, so you can "test-drive" the working relationship - without risk.
Permanent placements provide our clients with long term, successful career matches. We are dedicated to understanding your goals and strategy, and to maintaining the highest standard of excellence, professionalism and responsiveness. We welcome the opportunity to work with you in identifying exceptional career opportunities on a temp, temp-to-hire or permanent basis.