Learning Technical Trainer II

HJ Staffing is seeking a dynamic and experienced Learning Technical Trainer II to lead the design and delivery of critical software training for a large-scale health system. This role is essential to ensuring that hospital and health plan staff are fully proficient in new enterprise systems. We are looking for a high-energy facilitator who thrives on "face-to-face" interaction and has a proven track record of managing large-scale software education programs.

What You Will Do

• Strategic Training Delivery: Facilitate extensive in-person and virtual software training sessions for a diverse audience of healthcare professionals.
• Instructional Design: Evaluate and refine learning designs to ensure educational programs are effective, engaging, and meet the specific needs of the health system.
• Deployment Support: Travel to Santa Fe, NM from late February through mid-April 2026 to support onsite training and implementation efforts.
• Customer Excellence: Act as a front-line resource for staff, acknowledging needs timely and resolving software-related inquiries with a courteous and professional demeanor.
• Program Participation: Engage in departmental initiatives that promote and deliver exceptional internal customer service.

What You Will Bring

• Education: Bachelor's Degree (Required). Proof of education must be submitted with your application.
• Experience: 5+ years of direct experience in developing, designing, and delivering professional training and education programs.
• Facilitation Mastery: Extensive experience in both in-person and virtual software training.
• Technical Niche: Experience delivering training for Enterprise Resource Planning (ERP) systems is highly desirable.
• LMS/LCMS Proficiency: Experience with Learning Content Management Systems is a significant plus.

You Will Be Successful If:

• You demonstrate excellent communication and human relationship skills, making complex technical concepts easy to understand.
• You are great in customer service, providing polite, friendly, and efficient service even in high-pressure environments.
• You are adaptable and mobile, ready to hit the ground running for a multi-week deployment in New Mexico.
• You have a "can-do" attitude and thrive in competitive, fast-paced health system environments.

Important Details

• Location: This position is based 100% onsite in Irving, TX.
• Mandatory Travel: You must be willing and able to travel to Santa Fe, NM from 2/23/26 to 4/10/26.
• Client Environment: You will be supporting a comprehensive health system including both hospitals and health plan operations.