Summary

This critical role on the Underwriting L&D team supports the design, development, and delivery of learning solutions that enhance knowledge and skills within Underwriting operations. This role will report to the Manager of Learning Experience and collaborate with project leads and subject matter experts (SMEs) to create curriculum plans, develop training content and learning assets, and support training delivery. This position plays a key role in executing departmental learning initiatives that improve the performance of our underwriting teams.

Primary Duties and Responsibilities

• Execute basic and support complex learning solutions that deliver business outcomes that can be rapidly developed and deployed while still maintaining quality standards and learner experience; scrutinize basic existing solutions and recommend changes to ensure learning addresses evolving needs
• Analyze organizational issues and skill gaps when conducting basic root cause analysis of performance problems; connect learning solutions to business strategy and needs
• Connect and consult with key learning and business stakeholders, translating L&D-specific terms to business relevant language
• Understand and design against target learner role context and daily workflow; Prototype and test basic new learning solutions and incorporate learning feedback before launch. Support the prototyping and testing of advanced new learning solutions before launch.
• Build strong working relationships with internal partners and SMEs to ensure training aligns with operational best practices and change management activities.
• Provide project management support to large-scale learning initiatives.
• Stay informed of emerging instructional technologies and recommend opportunities to enhance the learner experience.
• Develop, implement, lead and/or design basic learning programs and/or curriculum applying a verity of methodologies and platforms to meet specific needs. Support in the development of more complex solutions.
• Assess and define learning needs and partner with internal and external resources to develop solutions to meet those needs.
• Develop metrics to measure the effectiveness of programs and communications
• May independently write and review instructional content and review complex instructional content to ensure alignment with corporate strategy and consistency with other L&D programs.
• May support development of instructional design strategies that focus on different ways to deliver and deploy learning to ensure completion of goals and learning objectives.
• Support the department’s learning evaluation process.
• Analyze learner feedback and performance data to recommend and apply actionable improvements to learning programs and events.
• Maintain and update training content to ensure accuracy and alignment with current business processes (standard work).
• Help ensure readiness of facilitators for program delivery and provide technical or administrative support during sessions as needed.
• Help track and maintain learning content, version control, and documentation in alignment with departmental standards.

Qualifications

• Bachelor's degree in instructional design, adult education, organizational development, communications or related field.
• 3 years of instructional design, development and evaluation experience, with demonstrated knowledge of principles, practices and procedures of instructional design.

Compensation Range:

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We believe in fairness and transparency. It’s why we share the salary range for most of our roles. However, final salaries are based on a number of factors, including the skills and experience of the candidate; the current market; location of the candidate; and other factors uncovered in the hiring process. The standard pay structure is listed but if you’re living in California, New York City or other eligible location, geographic specific pay structures, compensation and benefits could be applicable, click here to learn more.

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Northwestern Mutual is an equal opportunity employer who welcomes and encourages diversity in the workforce. We are committed to creating and maintaining an environment in which each employee can contribute creative ideas, seek challenges, assume leadership and continue to focus on meeting and exceeding business and personal objectives.

Skills

User-Centered Design Process (NM) - Beginner, Learning Experience Design (NM) - Intermediate, Prioritization (NM) - Intermediate, Process Improvement (NM) - Intermediate, Technical & Digital Acumen (NM) - Intermediate, Cross Functional Partnering & Planning (NM) - Intermediate, Operating Model Management (NM) - Intermediate, Compliance (NM) - Intermediate, Consulting (NM) - Intermediate, Adult Learning (NM) - Intermediate, Documentation (NM) - Intermediate, Customer Centricity (NM) - Intermediate, Analytical Thinking (NM) - Intermediate, Adaptive Communication (NM) - Intermediate, Learning Agility & Critical Thinking (NM) - Intermediate, Operational Functions (NM) - Intermediate, Stakeholder Relationship (NM) - Intermediate, HR Ethics (NM) - Intermediate, Program Management (NM) - Intermediate

FIND YOUR FUTURE

We’re excited about the potential people bring to Northwestern Mutual. You can grow your career here while enjoying first-class perks, benefits, and our commitment to a culture of belonging.

• Flexible work schedules
• Concierge service
• Comprehensive benefits
• Employee resource groups