Lead Server - Giants Ridge
Guest Services
Biwabik, Minnesota
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JOB DETAILS
LOCATION
Biwabik, Minnesota
POSTED
Today
13.13 USD Hourly
Job Summary:
The Crew Leader assists the management in all aspects of unit operations and floor management, including food, beverage, equipment, and property to facilitate the fulfillment of financial goals and company initiatives. In addition, the Crew Leader assists in cultivating a team environment that provides exceptional customer service while ensuring all staff members perform at a consistently high level.
Job Description:
ESSENTIAL FUNCTIONS
- Ensure complete guest satisfaction at all times. Handle guests' complaints and solve them according to customer service standards.
- Monitor and supervise set up and maintenance of dining area, cashier stations, and/or food stations to ensure quality standards.
- Assist in recruiting, supervising, scheduling, disciplining, reviewing, and directing the unit's staff at the direction of the General Manager. Train hourly staff for peak performance and monitor staff's development.
- Maintain and ensure safe facility environment including standards for maintenance and upkeep of unit's equipment, food production and handling, cooking, housekeeping, sanitation, dress, cash control, and employee hygiene. Notify General Manager of all unusual events, circumstances, or other safety or quality control issues.
- Maintain awareness of safety issues, and report them immediately to your manager.
- High School Diploma or GED.
- At least 2 years of experience in related management required.
- Food Protection Manager Certification. Demonstration of food safety and sanitation knowledge.
- Demonstrated talent for interacting with a wide variety of people.
- Ability to effectively organize and coordinate multiple priorities; ability to work well as a team leader; ability to problem-solve.
- Strong customer service abilities; actively looks for ways to assist customers and coworkers.
- Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit. Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment.
- Lifting, carrying, and pushing up to 25 lbs. regularly, 30-35 lbs. frequently, and up to 50 lbs. occasionally.
- Ability to stand for the entire work day and to climb steps regularly.
- Withstanding temperature extremes in freezer, refrigerator walk-in and grill areas.
- Reading and writing work-related documents in English.
- Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English.
- Constantly communicates and receives verbal communication with other employees in fast-paced environment.
- Physical presence at the job site is essential to perform job duties.
- Typical office equipment (computers, phone system, fax, copiers, scanners, among others).
- Food service equipment (pots and pans, stove, fridge, fryers, among others).
Are you an experienced server looking to take the next step in your career? Giants Ridge managed by Guest Services, Inc., is seeking a Lead Server to join our team in a resort-style restaurant setting! This full-time, seasonal position perfect for someone with strong serving experience who is ready for a leadership role in a dynamic and exciting environment.
Our team members enjoy amazing benefits such as:
- Comprehensive Health Coverage - Stay covered with medical, dental, vision, life and disability insurance, plus access to an Employee Assistance Program (EAP) for additional support. We also offer HSAs, FSAs and more to help you manage healthcare costs.
- Retirement Savings - Play for your future with our 401(k) retirement plan, featuring a company match to help you build financial security.
- Paid Time Off - Take time to rest, relax and recharge with generous PTO.
- Mountain Perks - Enjoy free employee passes and discounts for your family so you can hit the slopes and trails all season long!
- Exclusive Golf Privileges - Hit the greens with complimentary golfing at our two championship golf courses.
- Exclusive Discounts - Save on delicious food, stylish apparel and must-have accessories while working at Giants Ridge.
- Work with Friends - Join a fun, supportive team where every day feels like an adventure.
- Flexible Scheduli
About the Company
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