Lead HVAC Service Technician (Field Supervisor)

HVAC Service Supervisor
Horne Heating & Air Conditioning
Charlotte, NC
Full-Time

Lead technicians. Solve complex problems. Help build the next generation of HVAC professionals.

Horne Heating and Air Conditioning is looking for an experienced HVAC professional ready to step into a leadership role supporting a growing service team. This position is ideal for a senior technician who enjoys troubleshooting difficult systems, mentoring other technicians, and helping a team perform at a higher level.

This role offers a $60,000-$80,000 base salary with an additional $20,000-$40,000 in performance-based earning potential, allowing strong leaders to earn well into the six-figure range while helping the entire service team succeed.

Horne Heating and Air Conditioning has proudly served Charlotte and surrounding communities since 1983. As a family-owned company, we have built a reputation for honest service, dependable solutions, and a strong team culture that values the people who make our success possible.

This is not a desk job. You will stay connected to the field, supporting technicians directly and helping them solve real service challenges.

What You'll Be Doing

As the HVAC Service Field Supervisor, you will serve as the technical leader and field support resource for the service department. You will assist technicians with complex diagnostics, help resolve challenging service calls, and provide hands-on coaching that improves the entire team's performance.

You will work closely with service technicians in the field, helping them build confidence and sharpen their troubleshooting abilities. Your experience will help guide technicians through difficult situations while maintaining the high standards our customers expect.

This role also includes leading in-person training during team meetings, sharing best practices, and helping technicians continue developing their skills. Your leadership will directly impact technician growth, service quality, and customer satisfaction.

Who This Role Is Perfect For

This opportunity is ideal for experienced HVAC professionals who enjoy helping others succeed and naturally step in to support teammates.

It is especially well-suited for senior technicians who are often the person others call when they get stuck on a difficult service call. Lead technicians who already mentor newer team members or help troubleshoot complex issues will find this role to be a natural next step in their career.

If you enjoy staying involved in the field while influencing the performance of the entire service team, this role offers the opportunity to make that impact.

Why Technicians Stay at Horne

Our technicians stay here because they know leadership supports them. We provide the training, tools, and structure needed to succeed while creating an environment where technicians can continue growing their skills and careers.

We also understand the importance of balance. With a four-day work week and a strong team culture, technicians are able to build a long-term career while maintaining a healthy work-life rhythm.

What We Offer

• Medical, dental, vision, and life insurance
• Competitive supplemental insurance plans
• Paid time off, holidays, and your birthday off
• Company-provided laptops and monitors
• Company vehicle
• 401(k) with 3% full company match and partial match up to 4-5%
• Professional development and certification reimbursement
• Quarterly team incentives for achieving goals
• Quarterly team-building events
• Annual end-of-year company celebration

Schedule

This role offers a four-day work week with schedules of either Monday through Thursday or Tuesday through Friday from 7:00 AM to 6:00 PM.

Participation in the on-call rotation is required, along with occasional additional time when emergency support is needed.

Compensation

Base salary ranges from $60,000 to $80,000 depending on experience, with an additional $20,000-$40,000 in performance-based earning potential tied to service team performance.

Required Qualifications

Candidates should have at least seven years of HVAC service experience along with prior leadership or mentoring experience. You must be comfortable working in crawl spaces and attics and hold a Type II EPA certification or Universal certification.

Preferred Qualifications

Experience developing technician training or up-skilling programs is highly valued. OSHA-10 or OSHA-30 certification is also preferred.