Lead HVAC Field Manager

Lead HVAC Field Manager

Company: Dryer Ducks
Location: Spokane Valley, WA
Employment Type: Full-Time, Salary
Experience Level: 3-5 years preferred

What You'll Do:

• Be the Service Hero - Serve as the trusted expert homeowners rely on for all their heating and cooling needs
• Diagnose & Solve - Troubleshoot complex HVAC issues and deliver solutions that work the first time
• Build Community Connections - Introduce our services to neighbors and create lasting relationships through door-to-door outreach
• Drive Excellence - Maintain safety standards, manage your schedule, and ensure every job reflects our commitment to quality

The Lead HVAC Field Manager plays a crucial role in delivering exceptional service experiences while maintaining the technical excellence our customers depend on. This position serves as the face of our company in the field, combining advanced HVAC expertise with outstanding customer communication to diagnose systems, solve problems, and build trust with every interaction. You'll work independently in a fast-paced environment where your technical skills, professionalism, and positive attitude directly impact customer satisfaction and company success.

Key Responsibilities:

• Technical Service: Diagnose, repair, and install residential and commercial HVAC systems with precision and efficiency
• Customer Communication: Explain technical issues clearly, provide solution options, and ensure customers feel informed and confident
• Community Outreach: Introduce services to neighbors through door-to-door engagement and build brand awareness in service areas
• Operational Excellence: Maintain constant communication with dispatch via company app, manage daily schedule, and arrive punctually to appointments
• Vehicle Management: Keep service van clean, organized, and properly stocked with parts and tools
• Transaction Processing: Accept payments and handle service transactions accurately and professionally
• Safety Leadership: Maintain strict compliance with safety protocols on all job sites
• Documentation: Complete service reports, update customer records, and communicate job details effectively

Technical Must-Haves:

• EPA Section 8 Universal Certification
• Valid driver's license and current auto insurance
• Strong problem-solving abilities and technical troubleshooting skills

Professional Skills:

• 3+ years hands-on HVAC experience in residential and/or commercial settings
• Excellent verbal and written communication abilities
• Capacity to explain complex technical concepts in simple, customer-friendly terms
• Comfortable working independently and managing your own schedule
• Ability to adapt communication style to diverse customer personalities
• Experience with digital tools and mobile apps for scheduling and communication

Personal Attributes:

• Ownership Mentality - You take pride in every job and see projects through to completion
• Customer-First Approach - You genuinely care about creating positive experiences and solving problems
• Growth Mindset - You're eager to learn new techniques, technologies, and best practices
• Positive Attitude - You stay professional and solution-focused, even under pressure
• Reliability - You honor commitments, show up on time, and follow through consistently
• Team Player - You communicate proactively with dispatch and support the broader team's success

Physical Requirements:

• Ability to lift and carry equipment up to 50 pounds
• Comfortable working in various weather conditions and environments
• Ability to work in confined spaces, attics, crawl spaces, and on ladders
• Capability to stand, kneel, climb, and perform physical tasks throughout the day

What We Offer:

• Competitive salary based on experience
• Generous PTO package 
• Healthcare Stipend 
• Company vehicle and tools provided
• Ongoing training and professional development opportunities
• Supportive team environment with growth potential
• Performance bonuses based on gross profit