Lead Engineer - Shared Services
Vaco LLC
Durham, NC
Overview
The Lead Engineer will play a key role in delivering technical solutions for the design, development, and maintenance of system software, including CRM, CCM, vendor products, and cloud-based solutions. This role involves creating technical solutions, overseeing engineering teams, and working closely with developers, testers, and business stakeholders to ensure effective implementation throughout the software development lifecycle (SDLC).
The Application Services team supports the Policy Administration platform along with other configurable systems, including customer relationship management, data transport, and document generation services.
A successful candidate will be a strong communicator who takes full ownership of responsibilities and consistently drives tasks to completion. They will collaborate closely with business users, product owners, developers, testers, and deployment teams to provide comprehensive system support, including analyzing and reproducing technical issues, evaluating upcoming changes, and offering well-informed recommendations to support product launches.
This role requires previous experience as a technical lead or similar IT position, plus demonstrated expertise in advanced technology. Familiarity with CRM, CCM, and MFT tools is highly preferred. This position requires onsite presence three days per week.
Key Responsibilities
Design end-to-end technical solutions, develop technology roadmaps, and lead implementation efforts
Evaluate system components, propose modernization strategies, and drive improvements
Lead development teams in designing and implementing technical solutions
Architect scalable, secure solutions using Node.js, React, AWS, and DynamoDB
Manage vendor-based platforms such as CRM, CCM, and MFT tools
Lead full-stack development efforts and provide hands-on technical guidance
Build and optimize CI/CD pipelines and workflows using Bitbucket and automation tools
Collaborate with cross-functional IT and business teams to translate requirements into technical designs
Review code, enforce engineering standards, and mentor developers on best practices
Drive end-to-end technical delivery, including planning, development, testing, and deployment
Troubleshoot production issues and lead root-cause analysis for application and integration systems
Maintain documentation and ensure compliance with enterprise architecture and governance standards
Requirements
Bachelor’s degree in Computer Information Systems, Technology, or related field
8+ years of progressive experience in software engineering, with strong understanding of database and application components, including web services
Experienced in full-stack development with strong technical skills in AWS services, Node.js, React, JavaScript, and DynamoDB
Strong critical thinking and decision-making skills
Excellent verbal and written communication skills
Strong interpersonal, management, and supervisory abilities
Background in supporting applications within regulated industries (insurance domain preferred)
Ability to manage concurrent priorities and deadlines under pressure
Strong organizational skills for tracking tasks, requests, and projects effectively
Ability to establish and maintain positive, productive relationships
Preferred Skills
Familiarity with CRM, CCM, and MFT tools
Experience with CI/CD pipelines and automation tools
Knowledge of enterprise architecture and governance standards
Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
EEO Notice
Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.
Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact
HR@vaco.com
.Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal.
By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.
Privacy Notice
Vaco by Highspring and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco by Highspring”) respects your privacy and are committed to providing transparent notice of our policies.
- California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here.
- Virginia residents may access our state specific policies here.
- Residents of all other states may access our policies here.
- Canadian residents may access our policies in English here and in French here.
- Residents of countries governed by GDPR may access our policies here.
Pay Transparency Notice
Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:
- the individual’s skill sets, experience and training;
- licensure and certification requirements;
- office location and other geographic considerations;
- other business and organizational needs.
With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.