Lead - Desktop Support Technician
Useready
Manhattan, NY
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JOB DETAILS
SALARY
$30–$40 Per Hour
JOB TYPE
Temporary, Contractor, Full-time
SKILLS
Administrative Skills, Adobe Product Family, Analysis Skills, Apple Macs, Audiovisual, Cisco Network Systems, CompTIA A+, Computer Display Hardware, Computer Hardware, Cryptography, Customer Experience, Customer Support/Service, Desktop Administration, Detail Oriented, Establish Priorities, Hardware Upgrades, Identify Issues, Laptop PC, Leadership, Mac Operating System, McAfee Product Family, Microsoft Office, Microsoft Windows Operating System, Operating Systems, Organizational Skills, Performance Analysis, Presentation/Verbal Skills, Problem Solving Skills, Security Software, Service Delivery, Software Administration, Software Configuration Management, Software Patches, Software Upgrades, System Center Configuration Manager (SCCM), Systems Administration/Management, Team Player, Technical Support, Testing, VPN (Virtual Private Network), Writing Skills
LOCATION
Manhattan, NY
POSTED
2 days ago
Job Title: Lead - Desktop Support Technician
Location: Brooklyn, NY
Duration: 6 Monts Contract
New Era Technology Company is hiring L2 Desktop Support Technician who has prior experience in desktop support, including troubleshooting support for MAC & Windows.
Primary Responsibilities:
- Monitor computer hardware performance and diagnose system issues
- Upgrade computers through the addition of new hardware, such as additional RAM or a new disk drive
- Replace worn or defective parts and clean computer hardware according manufacturers’ specifications
- Perform testing of equipment that has been repaired, prior to returning the equipment to the user
- Set up new configurations for computers including OS image deployment
- Install, configure, and upgrade software applications including rollout project
- Troubleshoot and resolve software application and OS related problems
- Track and route problems and requests tickets while thoroughly documenting actions and resolutions
- Serve as escalation point of contact, identify, prioritize, and further escalate situations requiring urgent attention
- Perform system health check and mitigation to meet software and security standards including encryption, patching and backup
- Core Client Hardware and Software Environment to include (but not limited to) - Lenovo Think pad laptops, MAC Books, MAC OS, Microsoft Windows 10 OS, Microsoft Office 365 / 2011/ 2016, Crash plan, McAfee AV / ePO, Cisco AnyConnect VPN, Adobe Suite, Ping ID, SCCM, Casper
Knowledge and Skill Requirements:
- Advanced technical skills in installation and troubleshooting of relevant software and hardware
- Knowledge and experience of customer IT service delivery, ticketing, and knowledge-based systems
- Extensive experience of supporting Office 365
- A+ certification or equivalent years of experience
Preferred Certification: Dell, HP, Apple
Key Competencies:
- Positive attitude and collaborative approach in working within a team environment
- Ability to lead coordination efforts and manage workload efficiencies
- Strong customer service skills
- Strong oral and written communications
- Ability to learn and adapt quickly to changes
- Critical thinking and analytical capabilities in troubleshooting and problem solving
- Planning, organizing and prioritizing skills
- Attention to detail
- Ability to be flexible and handle stressful situations at times.
Vimal Charan
Phone: 212-400-3798 | Mob: 646-561-6839
Email:vimalc@useready.com
About the Company
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