Junior / Mid-Level IT Technician
ECLARO
Sunnyvale, CA
Job Number: 26-00524
Use your skills where innovative technology solutions begin. ECLARO is looking for a Junior / Mid-Level IT Technician for our client in Sunnyvale, CA.
ECLARO’s client is a leading technology solutions provider, collaborating with customers to manage their needs and achieve success in their business goals. If you’re up to the challenge, then take a chance at this rewarding opportunity!
Position Overview:
- Seeking a motivated, hands-on Junior to Mid-Level IT Technician to support endpoint systems, virtualization environments, and core network infrastructure.
- This role will provide day-to-day support across Windows, macOS, Linux, and VMware environments, while also assisting with network administration, user support, and infrastructure cleanup initiatives.
- This is a highly interactive, onsite support role, where the technician will assist with walk-up user issues, contribute to ongoing infrastructure projects, and help improve operational efficiency through documentation and automation.
- The ideal consultant has 2-5 years of IT support experience, is comfortable working across multiple operating systems, and can independently handle routine technical issues while escalating more complex problems as needed.
Responsibilities:
- End-User / Desktop Support (Windows & macOS):
- Provide hands-on support for Windows and Mac users, including walk-up and remote assistance.
- Troubleshoot login issues, including username formatting, domain authentication, and password resets.
- Support new hire onboarding (laptop setup) and offboarding (device wiping when needed).
- Resolve general user issues related to OS, applications, and connectivity.
- Assist with Apple Connect and certificate-related access issues when applicable.
- Windows Systems Administration & Active Directory:
- Install, configure, and maintain Windows 10 / 11 systems and Windows Server 2016+ environments.
- Manage Active Directory tasks including:
- User account support and password resets.
- Group creation, modification, and user access management.
- Support file share access by creating and maintaining security groups (read / write and read-only).
- Assist with auditing and cleaning up group memberships and permissions.
- File Shares, Storage & Access Management:
- Support shared storage environments backed by NetApp and Pure Storage.
- Assist with managing file share access via AD groups and existing workflows.
- Participate in access audits, ensuring correct user permissions across ~30 file shares.
- Help remove outdated users and streamline group-based access controls.
- VMware & Virtualization Support (Basic Administration):
- Create, configure, and maintain virtual machines.
- Perform VM troubleshooting, restarts, and performance checks.
- Assist with patching Windows / Linux VMs and basic VM recovery.
- Support ongoing upgrades (Windows Server and VMware versions).
- Network Administration & Infrastructure Support:
- Perform basic network troubleshooting (Layer 1 & Layer 2).
- Configure VLANs, IP addressing, and switch-level changes.
- Support network cleanup initiatives, including:
- Auditing and labeling ~600-700 switch ports.
- Verifying connected devices match switch port mappings.
- Assist with DNS / DHCP tasks and coordinate subnet and naming cleanup efforts.
- Escalate wireless and VPN issues to IST when required.
- Automation, Documentation & Process Improvement:
- Contribute to improving and maintaining documentation and self-service portals.
- Document workflows for user access, file shares, and common IT procedures.
- Assist with integrating AD group changes into existing automated workflows.
- Identify opportunities for automation to reduce manual effort.
- Help consolidate and improve visibility of existing tools and portals.
- Project Work & Continuous Improvement:
- Support ongoing infrastructure and operational projects, including:
- Network cleanup and auditing.
- Windows automation initiatives.
- Storage cleanup and backend optimization.
- VMware and OS upgrade projects.
- Assist with aligning storage environments across clusters and improving backend consistency.
- Support ongoing infrastructure and operational projects, including:
Required Qualifications:
- 2-5 years of IT support or systems technician experience.
- Strong hands-on experience with:
- Windows Desktop and Windows Server Environments
- Active Directory (Users, Groups, Permissions)
- Working knowledge of:
- macOS Support
- Linux Systems (Ubuntu, Red Hat)
- VMware (Basic Administration)
- Fundamental networking knowledge (VLANs, IP addressing, switching, L1 / L2 troubleshooting).
- Strong troubleshooting and problem-solving skills.
- Ability to work independently in a fast-paced, onsite support environment.
- Strong communication skills with a customer-service mindset.
Preferred Experience:
- Exposure to NetApp, Pure Storage, QNAP, or Synology storage systems.
- Experience with backup tools (e.g., Veeam).
- Experience in enterprise environments.
- Familiarity with automation workflows or scripting.
- Certifications such as CompTIA A+, Network+, or equivalent.
If hired, you will enjoy the following ECLARO Benefits:
- 401k Retirement Savings Plan administered by Merrill Lynch
- Commuter Check Pretax Commuter Benefits
- Eligibility to purchase Medical, Dental & Vision Insurance through ECLARO
If interested, you may contact:
Homer Ballega
homer.ballega@eclaro.com
201-375-9070
Homer Ballega | LinkedIn
Equal Opportunity Employer: ECLARO values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status, in compliance with all applicable laws.
About the Company
ECLARO
Eclaro is a Business and Technology Consulting Firm that connects top talent with opportunities nationwide. We have direct access to Hiring Managers from leading Fortune 1000 organizations in almost every industry segment, with particular expertise in:
• Technology and Business Consulting
• Financial Services and Insurance
• Pharmaceuticals and Life Sciences
• Consumer Products, Public Sector, and Utilities
Eclaro provides fully customizable, comprehensive talent acquisition and management of seasoned professionals through a number of business models, including:
• Consulting
• Professional Hiring
• Global Integrated Delivery™
• Managed Services
Eclaro recruits and manages a staff of highly skilled individuals in an array of specialized disciplines enabling our clients to leverage new opportunities, respond to increased and changing demands, and increase their profitability.
Eclaro’s Management Team averages over 25 years of experience in partnering with clients in technical, corporate operations and human capital solutions. We hold ISO 9001:2008 certification and have achieved SOC 2 Type 2 certification in Security, Availability and Confidentiality. Eclaro’s decades of expertise and collaborative practice have proven that The Right People are The Answer.