Junior IT Operations Engineer

DivIHN (pronounced “divine”) is a CMMI ML3-certified Technology and Talent solutions firm. Driven by a unique Purpose, Culture, and Value Delivery Model, we enable meaningful connections between talented professionals and forward-thinking organizations. Since our formation in 2002, organizations across commercial and public sectors have been trusting us to help build their teams with exceptional temporary and permanent talent.

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Title: Junior IT Operations Engineer

Duration: 6 Months

Location: Phoenix, AZ (100% Onsite)

Shift / Working Hours
Core hours are generally 9:00 AM 5:00 PM for salaried IT staff.
Flexibility required:
o May start earlier (e.g., 6:00 7:00 AM) depending on operational needs.
o Environment operates 24x7x365, so on-call support may be required.

Only W2 candidates are eligible for this position. Third-party or C2C candidates will not be considered.

Description:

Job Summary
We are seeking a motivated and proactive Junior IT Operations Engineer to support the reliability, performance, and security of IT systems at our solar manufacturing facility. This role is ideal for someone with a solid foundation in systems administration, networking, and automation who is eager to grow their skills while contributing to the stability and continuous improvement of a production-critical environment.
The successful candidate will work closely with operations, MES, and security teams to ensure high availability, scalability, and compliance of both on and off premises infrastructure.

Primary Purpose of the Role
This is a junior-level IT Operations / Systems Engineer role created to support the expansion of Client's new solar manufacturing division.
The role focuses on IT operations, server, network, and systems administration support for a large, always-on manufacturing facility.
The intent is to bring in someone who can grow under mentorship and eventually evolve into a full Systems Engineer role.

Key Responsibilities
Monitor, maintain, and troubleshoot on-premises and cloud-based servers, networks, and infrastructure.
Implement and manage system upgrades, patches, backups, and recovery processes.
Automate routine operational tasks using scripting and configuration management tools.
Collaborate with MES and SecOps teams to ensure integrity, security, and compliance of production-line systems and supporting infrastructure.
Assist with incident response, root cause analysis, and remediation of system outages or performance degradation.
Maintain accurate documentation for systems, processes, configurations, and standard operating procedures.
Support the deployment, integration, and validation of new technologies and tools.
Ensure high availability and disaster recovery readiness for critical systems (e.g., MES, DNS, authentication services).
Participate in an on-call rotation and provide after-hours support as required.

Required Qualifications
Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent practical experience and/or certifications).
1 3 years of experience in IT operations, systems administration, or a DevOps-related role.
Working knowledge of Linux and Windows server environments.
Experience supporting VMware-based virtualization environments.
Exposure to cloud platforms such as AWS, Azure, or GCP.
Basic to intermediate scripting skills (e.g., Bash, PowerShell, Python).
Familiarity with infrastructure monitoring and alerting tools (e.g., Prometheus, Grafana, Zabbix, SolarWinds).
Solid understanding of networking fundamentals, including TCP/IP, DNS, VPNs, and firewalls.
Introductory experience with CI/CD pipelines and infrastructure-as-code tools (e.g., Terraform, Ansible).

Preferred Qualifications
Industry certifications such as AWS Certified SysOps Administrator, Microsoft Certified: Azure Administrator, VMware VCP, or CompTIA Server .
Familiarity with ITIL practices and service management concepts.
Experience with Aruba networking equipment and FortiGate firewalls.
Strong analytical, troubleshooting, and problem-solving skills.
Excellent written and verbal communication skills with the ability to collaborate across teams.

Required Skills (Must-Haves)
Top requirements shared directly by the hiring manager:
1 3 years of experience in:
o IT Operations
o Systems Administration
o DevOps (operations-focused)
Working knowledge of both Linux and Windows Server environments
Hands-on operational experience
Ability to handle:
o Server monitoring and patching
o Day-to-day IT tickets
o Break/fix issues
o Basic network tuning
o Documentation and project work

Nice-to-Have / Preferred Skills
Experience supporting manufacturing environments
Exposure to 24x7 production support
Familiarity with:
o Networking and server-focused environments
o Large-scale facilities
Background in:
o Manufacturing IT
o High-availability operational systems
Candidates transitioning from Development Operations are welcome

Education
Bachelor's degree is NOT a hard requirement
Manager is open to:
o Equivalent practical experience
o Industry certifications
o Candidates with certifications even beyond a traditional degree

Team and Growth Opportunity
Candidate will be supported by:
o A highly experienced on-site Client engineer who will mentor
Role is positioned as a growth role

Interview Process
1. Initial Phone Screening (with Hiring Manager)
o Used to assess fit, background, and career intent
2. On-site Interview (if phone screen is successful)

About us:

DivIHN, the 'IT Asset Performance Services' organization, provides Professional Consulting, Custom Projects, and Professional Resource Augmentation services to clients in the Mid-West and beyond. The strategic characteristics of the organization are Standardization, Specialization, and Collaboration.

DivIHN is an equal opportunity employer. DivIHN does not and shall not discriminate against any employee or qualified applicant on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status.

Systems Administration, DevOps, CI/CD, MES, IT Operations