Client Experience Associate
Liberty Consulting and Management
New York, NY
About Us
Liberty Consulting and Management is a business development firm based in New York, NY. We partner with top brands like Verizon to connect customers with reliable wireless and home internet solutions. We strive for greatness in everything we do. True excellence requires that each person has the opportunity to work and learn in an environment of respect, dignity, and acceptance.
The Client Experience Associate Role
As a Client Experience Associate, you will be the direct point of contact for customers. You will help them understand Verizon products, answer questions, and resolve issues. Your responsibilities involve:
- Client Interaction and Support. You will be our frontline contact for client’s inquiry, answering them in a timely manner, ensuring a positive and personalized experience in every interaction.
- Relationship Building. You are responsible for developing and maintaining a strong business relationship with clients to cultivate trust and long-term engagement.
- Issue Resolution. You’ll identify client concerns and provide effective, solution-oriented resolutions, following up with them to make sure they’re satisfied with our support.
- Product & Service Guidance. As a Client Experience Associate, you will be educating clients on products, services, and available solutions while recommending options based on each needs and preferences.
- Cross-Functional Collaboration. You will work closely with sales, marketing, and operations teams to support client needs.
- Brand Representation. You will uphold our company values and service standards at all times through representing a professional and client-focused image.
- Documentation. You will gather client feedback to improve our processes while maintaining accurate records and transaction tracking using CRM systems.
The Qualifications for the Client Experience Associate Role
- The Client Experience Associate role requires no professional experience but applicants with background in any customer facing roles are welcome.
- Ability to use computer systems or basic understanding of modern technology.
- Excellent communication and interpersonal skills.
- Must be able to communicate with empathy and approachable character.
- Self-motivated, willing to learn and improve.
Our Work Environment
Diversity and Inclusion are core values in our company. We embrace the differences because we realize that gives people space and encouragement to bring their authentic selves to work. At Liberty Consulting and Management, this role is not merely about securing a job; it’s about crafting a pathway to enduring success.
Apply to Liberty Consulting and Management now to become our next Client Experience Associate.