Jr. Customer Support Specialist (Hybrid - Clearwater, FL)

TeamViewer provides a leading Digital Workplace platform that connects people with technology—enabling, improving and automating digital processes to make work work better. Our software solutions harness the power of AI and shape the future of digitalization.

We believe that our diverse teams and strong company culture are key to the success of our products and technologies, that hundreds of millions of users around the world and around 645,000 customers across all industries rely on. With more than 1,900 employees worldwide, we celebrate the unique perspectives and talents that each individual brings to the table and foster a dynamic work environment where new ideas thrive. Are you ready to join our team and make an impact?

Responsibilities:

As a member of the Customer Support team, you will provide Level 1 technical support to end-users and assist with billing, working with clients to ensure the successful delivery of services.

• Promote and maintain a high quality, professional, service-oriented company image through outstanding delivery of customer satisfaction objectives

• Answer user questions in the area of setup, product functionality and other topics (i.e. administrative questions following their purchase via phone and email)

• Conduct online demonstrations to explain software functionalities to existing customers as needed

• Provide Tier 1 Technical Support for customer inquiries about TeamViewer software

• Determine potential for sales opportunities and forward sales leads to the responsible teams

• Make customer satisfaction calls and participate in surveying customers to further improve service delivery

• Follow up on outstanding service issues to ensure customer success

Qualifications:

• High School diploma or GED, Associates or Bachelors degree in relevant field or equivalent work experience is preferred

• 1+ years prior work experience in a high volume call-center, customer care role is highly preferred

• Advanced knowledge of Windows® operating systems is required

• Intermediate knowledge of MS Office software is required

• High level of IT and technical knowledge with interest in the IT field

What we offer:

• Work location is Hybrid to the office in Clearwater, FL

• Competitive compensation including stock-based options

• Flexible PTO and paid holidays

• 401(k) with employer matching

• Comprehensive Health insurance package including 100% employer-paid medical coverage

• Up to 12 weeks of Parental Leave

• Basic Life Insurance, Short-Term & Long-Term Disability, 100% employer-paid

• Quarterly teambuilding events, leadership luncheons, and companywide “All Hands” meetings

• Open door policy and business casual dress code

• We celebrate diversity as one of our core values. Join c-a-r-e and lead change initiatives together with us!

TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.