Jr. Business Analyst (Hybrid)

Title: Business Analyst

Location: Detroit, MI (3-days onsite, 2-days remote Hybrid schedule)

Note: This is a W2 contract role – C2C, 1099, & 3 rd party candidates will NOT be considered

Reporting to the Business Operations Manager, the Business Operations Analyst will modernize key IT systems and build the foundation that will drive business transformation. The Business Operations Analyst will drive value throughout the entire development lifecycle from project inception, requirements, design, construct, testing, deployment, and production support. They will;

· Provide a superior customer experience, ensuring all escalations are handled timely, professionally, accurately, and within the guidelines of LEAD core values

· Support platforms release programs, including leading the coordination of business testing, socialization of known issues in the release notes, and supporting late evening and weekend production release business validation

· Act as subject matter experts of the multi-tenant auction platform in support of operational initiatives, issue/defect resolution, and escalation support

· Serve as primary business liaison to our DevOps Support Team, driving priority, urgency, and quick resolution of production issues and defects while ensuring clear communication to customers and leadership with regular status updates

· Facilitate customer integration and onboarding while providing leadership consistent views into the integration activities

· Manage and oversee auction business rules and platform configurations

· Proactively identify and execute process improvement opportunities to resolve redundancy and streamline work for teams within LOBs

· Provide recommendations on efficiencies that can be gained based on the current set of circumstances

· Create and maintain cross-departmental relationships to enable leadership success

· Handle miscellaneous tasks, as assigned

Position Qualifications:

· 1+ years of customer support experience within the software product industry, with a proven track record of results

· Advanced knowledge of Microsoft Office suite with basic troubleshooting technical skills

· Ability to thrive in a highly dynamic, fast paced, and collaborative environment requiring a high degree of productivity, adaptability, innovation, organization, time management, communication (verbal, spoken, written), and follow through

· An obsession with continuous and iterative improvements, driving superior customer service, and a strong sense of urgency into resolution on issues

· Ability to maintain a high level of motivation, performance, and personal integrity aligned with corporate values

· Strong critical thinking and problem solving skills, with the ability to manage simultaneously occurring tasks, projects, and programs in a deadline-driven business environment

· Ability to effectively influence people at all levels of the organization

· Strong analytical and problem-solving skills with high attention to detail

· Passionate about delivering results, and an innovative, strategic thinker and problem solver that’s willing to challenge status quos, can learn quickly, is self-motivated, detail-oriented, and can sift through voluminous amounts of information to pinpoint which items are relevant for inclusion in the future state solution

· A strong blend of business skills and experience in leading cross-functional initiatives that enable facilitation sessions with multiple stakeholders to drive measurable results

· Impeccable organizational, time management, and communication skills, and ability to work well in a matrix organization

· Advanced knowledge of automotive and vehicle remarketing preferred

· A minimum of a Bachelor’s Degree in a relevant technical field, preferably Management Information Systems

Note: This is a W2 contract role – C2C, 1099, & 3 rd party candidates will NOT be considered

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