IVR Tester with cyara tool experience-remote.
Dynasticx LLC
Monmouth Junction, NJ(remote)
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JOB DETAILS
SALARY
$40–$50 Per Hour
JOB TYPE
Temporary, Contractor, Part-time
SKILLS
Agile Programming Methodologies, Analysis Skills, Artificial Intelligence (AI), Atlassian JIRA, Automation, Best Practices, Bug Tracking/Defect Management, Call Centers, Campaigns, Communication Skills, Formal Verification, Functional Testing, Healthcare, Medicaid, Medicare, Mentoring, Presentation/Verbal Skills, Project Design, Quality Assurance, Quality Assurance Methodology, Scripting (Scripting Languages), Skills-Based Routing, Software Testing, Speech Recognition, Telecommunications, Test Case, Test Data, Test Plan/Schedule, Test Scenario, Test Tools, Testing, Voice Applications, Voice Response Systems, Writing Skills
LOCATION
Monmouth Junction, NJ
POSTED
Today
Job : IVR Tester with cyara tool experience
Location : Remote
Visa : Any with passport number
Rate : $50/hr on C2C , $40/hr on W2
Healthcare is mandatory
Location : Remote
Visa : Any with passport number
Rate : $50/hr on C2C , $40/hr on W2
Healthcare is mandatory
Experience as testing engineer with emphasis on IVR, telecommunications and contact center testing.
Strong Healthcare experience is recommended with good understanding of Medicare/Medicaid Memberships , Eligibility , Benefits , Authorizations, Claims, Accumulators , PBM
Must have previous IVR and interface testing experience, including skills based routing testing, IVR application familiarity (speech & DTMF systems)
Must have experience with Cyara tool. Identify areas for automation and write automation scripts using Cyara
Must have knowledge on CYARA Velocity features - CX Discovery , CX Model Editor, generate test cases via CX models , Campaigns, Omnichannel Journey Testing
Must have knowledge on Multi Pass Speech Recognition (MPSR) ,Major and Minor Confidence Thresholds , PSST, Tags in CYARA
Must have hands-on experience working with Amazon Connect .
Work closely with project managers to understand project requirements and design conversational AI and IVR solutions that meet project needs.
Executing and tracking functionality tests by voice and other methods
Contact Center Analysis, Contact Center Systems (IVR, Routing, Reporting, Recording, Speech Analysis)
Working Experience in a formal Agile testing methodologies and adherence to good testing practices
Strong testing background; QA strategies and best practices, QA planning, test plan and test case writing and execution, QA mentoring
Proficiency in Test Scenarios, Creating and update IVR Test plans, Test cases, Test data, Executing test cases, Logging & Tracking Defects
Ability to manage multiple workstreams in a fast paced environment.
Excellent written and verbal communication skills
Experience on Atlassian (JIRA, Confluence) and qTest test management tool
Experience on TOSCA is a plus
Strong Healthcare experience is recommended with good understanding of Medicare/Medicaid Memberships , Eligibility , Benefits , Authorizations, Claims, Accumulators , PBM
Must have previous IVR and interface testing experience, including skills based routing testing, IVR application familiarity (speech & DTMF systems)
Must have experience with Cyara tool. Identify areas for automation and write automation scripts using Cyara
Must have knowledge on CYARA Velocity features - CX Discovery , CX Model Editor, generate test cases via CX models , Campaigns, Omnichannel Journey Testing
Must have knowledge on Multi Pass Speech Recognition (MPSR) ,Major and Minor Confidence Thresholds , PSST, Tags in CYARA
Must have hands-on experience working with Amazon Connect .
Work closely with project managers to understand project requirements and design conversational AI and IVR solutions that meet project needs.
Executing and tracking functionality tests by voice and other methods
Contact Center Analysis, Contact Center Systems (IVR, Routing, Reporting, Recording, Speech Analysis)
Working Experience in a formal Agile testing methodologies and adherence to good testing practices
Strong testing background; QA strategies and best practices, QA planning, test plan and test case writing and execution, QA mentoring
Proficiency in Test Scenarios, Creating and update IVR Test plans, Test cases, Test data, Executing test cases, Logging & Tracking Defects
Ability to manage multiple workstreams in a fast paced environment.
Excellent written and verbal communication skills
Experience on Atlassian (JIRA, Confluence) and qTest test management tool
Experience on TOSCA is a plus
About the Company
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