IT Systems Support Specialist / Tier2 Support Engineer
Tech Mahindra Limited
Bothell, WA
IT Systems Support Specialist/ Tier2 Support Engineer
Bothell, WA (Onsite)
Fulltime
Key Skill - Infra, Oracle, Citrix, Monitoring, Tier2 Support
Below is the detailed Job Summary:Manage and maintain our Windows-based server environment and virtual desktop infrastructure. This role is critical for ensuring system uptime, resolving security vulnerabilities, and managing enterprise storage and network shares.
Key Responsibilities
Server & Infrastructure Monitoring: Utilize enterprise server monitoring tools to proactively identify and resolve performance bottlenecks.
Virtualization Management: Administer and troubleshoot virtual environments using Citrix Virtual Apps and Desktops or VMware Horizon to ensure seamless remote access.
Security & Vulnerability Management: Regularly scan for security vulnerabilities, implement patches, and ensure compliance with corporate security protocols.
Storage & Network Shares: Configure and maintain NAS (Network Attached Storage) systems and manage permissions for complex network shares.
Windows Administration: Perform advanced troubleshooting for Windows Server 2022/2025, including Active Directory, DNS, and Group Policy management.
Required Skills & Qualifications
Experience: 5+ years in a Tier 2 or Tier 3 technical support role.
Technical Proficiency:
Strong hands-on experience with Windows Server environments.
Proven ability to manage Citrix or VMware Horizon infrastructure.
Deep understanding of Network Shares and NAS protocols (CIFS/NFS).
Security Focus: Knowledge of vulnerability management workflows and tools (e.g., Nessus, Qualys).
Analytical Skills: Ability to use monitoring data to drive root cause analysis for recurring system issues.
Bonus Skills (Highly Desired)
Database Support: Basic administration of Oracle databases (SQL queries, user permissions).
Web Server Management: Experience configuring and troubleshooting IIS (Internet Information Services).
Certificate Management: Familiarity with KeyFactor or similar tools for managing PKI and SSL/TLS certificates.
About the Company
Tech Mahindra Limited
Tech Mahindra represents the connected world, offering innovative and customer-centric information technology experiences, enabling Enterprises, Associates and the Society to Rise™. We are a USD 4.6 billion company with 117,200+ professionals across 90 countries, helping over 885 global customers including Fortune 500 companies. Our convergent, digital, design experiences, innovation platforms and reusable assets connect across a number of technologies to deliver tangible business value and experiences to our stakeholders. Tech Mahindra is amongst the Fab 50 companies in Asia (Forbes 2016 list).
We are part of the USD 19 billion Mahindra Group that employs more than 200,000 people in over 100 countries. The Group operates in the key industries that drive economic growth, enjoying a leadership position in tractors, utility vehicles, after-market, information technology and vacation ownership.