IT Systems Administrator

LeadStack Inc. is an award-winning, one of the nation's fastest-growing, certified minority-owned (MBE) staffing services provider of contingent workforce. As a recognized industry leader in contingent workforce solutions and Certified as a Great Place to Work, we're proud to partner with some of the most admired Fortune 500 brands in the world.
 
Job Title: IT Systems Administrator
Duration: 06 Months with possible extension
Location: Palo Alto, CA 94304
 
Pay Rate: $65.00/hr on W2
 
Job Description: 
We're seeking a motivated and detail-oriented System Administrator to join our growing IT team.
 
This role is ideal for someone with approximately 3 years of hands-on experience in system administration, eager to expand their skills across a diverse technology stack and contribute to the stability and performance of our critical infrastructure. This position will report to the Director of Global IT and you'll play a key role in maintaining our systems, supporting our users, and assisting in the implementation of new technologies.
 
Core Responsibilities:
Advanced Troubleshooting and Technical Support:

• Serve as an escalation point for the global Service Desk Team providing technical support to end-users for the various enterprise applications supported at Rubrik. (e.g., Microsoft 365, Google Workspace, Jamf, InTune, Okta, Zoom, Slack).
• Coordinate repair and recovery efforts for system failures and engage with impacted teams as needed.

 
Collaboration & Coordination

• Collaborate with senior system administrators and other IT team members on business critical projects and initiatives
• Serve as a point of contact for Rubriks FedRAMP systems, collaborating closely with the Identity and Access Management team to uphold strict system compliance and ensure seamless business continuity.

 
Executive Support

• Providing premium and proactive technical assistance to Rubriks senior leadership, executives, and their administrative staff.

 
Asset Management and Documentation:

• Collaborate with the Service Desk Team to maintain an accurate inventory of all endpoints, documenting hardware and software details.
• Assist with asset management, including tracking inventory of hardware and software.

 
Process Optimization:

• Identify, recommend, and implement continuous process improvements to enhance support operations and minimize incident occurrences

 
Knowledge Base Development and Maintenance:

• Create and publish knowledge base articles for complex or novel issues lacking existing documentation. 
• Regularly update existing articles to ensure accuracy and relevance

 
Qualifications
Minimum Qualifications:

• Minimum of 3 years of work experience providing front-line IT support or systems administration work
• In-depth knowledge of Windows/Android, Apple ecosystem of products, including Macs, iPhones, and iPads
• Advanced proficiency with standard IT productivity tools and systems (e.g., Microsoft 365, Google Workspace, Jamf, InTune, Okta, Zoom, Slack).
• Strong knowledge of IT security best practices and compliance standards.

 
Preferred Qualifications:

• Relevant industry certifications such as ITIL or CompTIA are considered a valuable asset.
• Excellent troubleshooting skills and the ability to thoroughly resolve issues across various systems supported at Rubrik
• Excellent verbal and written communication skills that can work closely with both technical and management teams across the organization
• Excellent customer service skills and the ability to be a self starter
• Exposure to IT security best practices.

 
To know more about current opportunities at LeadStack, please visit us at https://leadstackinc.com/careers/
Should you have any questions, feel free to call me (415) 549-3167 on or send an email on

deepak.kumar@leadstackinc.com