IT Support Technician
Nesco Resource
Roseville, CA
Apply
JOB DETAILS
SALARY
$28–$30 Per Hour
SKILLS
Analysis Skills, Auditory, Claims Processing, Computer Skills, Computer Systems, Customer Support/Service, Email Technology, Establish Priorities, Help Desk, Identify Issues, Information Technology & Information Systems, Interpersonal Skills, Licensing, Microsoft Office, Microsoft Product Family, Multitasking, Problem Solving Skills, Project/Program Management, Software Administration, Software Development, Team Player, Technical Support, Time Management, Willing to Travel
LOCATION
Roseville, CA
POSTED
1 day ago
ESSENTIAL FUNCTIONS and RESPONSIBILITIES
Provides moderate to complex support to colleagues regarding internal proprietary systems (JURIS, One Team, SIR, TAMS and Voyager issues). Issues are reported via email. Provides moderate to complex troubleshooting and software development issues as needed. Communicates high visibility issues to immediate supervisor. Escalates calls to the appropriate departments as needed. Maintains intimate knowledge of claim systems, adjuster job functions and company workflow and processes as needed to solve support related issues.
Performs other duties as assigned. Supports the organization's quality program(s).
QUALIFICATIONS
Education & Licensing
Bachelor's degree from an accredited college or university preferred.
Experience:
Five (5) years of Help Desk or technical support service experience or equivalent combination of education and experience required to include 2 years of experience with *** propriety systems (JURIS, One Team, SIR, TAMS and Voyager).
Skills & Knowledge
Excellent customer service skills Proven understanding and knowledge of quality
Good knowledge of service center processes and procedures PC literate, including Microsoft Office products
Analytical and interpretive skills
Strong organizational skills
Excellent interpersonal skills
Good judgment and discretion skills
Ability to manage multiple projects and set priorities
Ability to work in a team environment
Ability to meet or exceed Performance Competencies
Ability to complete required number of monthly quality monitors
WORK ENVIRONMENT
When applicable and appropriate, consideration will be given to reasonable accommodations.
Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines
Physical: Computer keyboarding, travel as required
Auditory/Visual: Hearing, vision and talking The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.
NOTE: Credit check is mandatory.
Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
About the Company
N
Nesco Resource
Companies need talent. You want job opportunities.
That’s where we come in. We create meaningful connections between companies and candidates, and we’ve been doing it for over 65 years.
Our national workforce solutions include contract, contract-to-hire, direct placement services, and managed services for a variety of industries.
We employ specialized recruiters focused in Engineering, Information Technology, Accounting & Finance, Administrative & Customer Service, and Manufacturing & Distribution.
When you need to find a job, we're your partner.
COMPANY SIZE
10,000 employees or moreINDUSTRY
Staffing/Employment Agencies
EMPLOYEE BENEFITS
Paid Sick Days, Parking, Performance Bonus, Employee Referral Program
FOUNDED
1956
WEBSITE
https://nescoresource.com/