IT Support Specialist

Who is OHLA USA?

We are a company who believes in building a better, safer, more sustainable world for generations to come. We are committed to making a difference within our communities, who depend on the safety and reliability of the structures we build and is possible with our main asset, our people!

OHLA USA brings together the construction industry's most diverse talent who thrive in a collaborative work environment and appreciate challenges and opportunities.

We currently have an opportunity for an IT Support Specialist in Irvine, CA. The IT Support Specialist is responsible for providing first and second-level support to users, managing endpoint devices, troubleshooting Microsoft applications, maintaining compliance with internal security policies, and creating detailed documentation. The role includes collaboration with the infrastructure and security teams to ensure seamless business operations.

• Provide first and second-tier technical support to internal staff via phone, in person, email, and remote tools.
• Deploy, manage, and troubleshoot endpoint devices using Microsoft Intune MDM.
• Support Azure Always on VPN issues, ensuring consistent connectivity and assisting with password synchronization issues.
• Manage user access and permissions using Role-Based Access Control (RBAC).
• Assist in monitoring necessary alerts and notifications to detect potential exfiltration.
• Monitor network infrastructure, including WiFi management via Cisco Meraki.
• Support Office 365 applications, including Teams (phone and application), SharePoint, and Exchange Online.
• Assist users onboarding new PC with Microsoft Autopilot.
• Troubleshoot system and network problems, diagnosing and solving hardware or software faults.
• Assist with the management and reconciliation of Verizon mobile devices, including air cards and 5G wireless cards.
• Create and maintain detailed technical documentation, procedures, and user guides. Provide training for end users.

• Experience with Microsoft products, including Teams, Office 365, Azure AD, and Defender.
• Familiarity with Microsoft Intune and Autopilot for device management.
• Associate or bachelor’s degree in information technology, Computer Science, or a related field.
• Understanding of networking fundamentals, VPN technologies, and remote troubleshooting.
• Proficiency in troubleshooting Windows devices, Azure services, cloud printing solutions.
• Excellent communication and customer service skills.
• Basic knowledge of PowerShell scripting and Power Automate.
• Experience with ManageEngine Service Desk Plus or similar helpdesk software.
• Ability to manage multiple tasks efficiently in a dynamic environment.
• Strong skills in creating clear and comprehensive documentation.

Additional Benefits offered by OHLA USA:

• Medical, Dental, & Vision Insurance
• Short- and Long-Term Disability & Life Insurance
• 401(k) retirement plan with employer matching
• Tuition Reimbursement after 1 year of employment
• Personal Time Off Program (PTO)
• Engaging work environment
• And much more!!

To learn more about OHLA USA, visit our website www.ohla-usa.com

OHLA ADA Message: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee will require the ability to freely access all points of a construction site in wide-ranging climates and environments. The employee is occasionally exposed to fumes or airborne particles; toxic or caustic chemicals; Employee is frequently exposed to outside weather conditions. The noise level in the work environment is usually loud noise.

OHLA EEO Message: OHLA USA and its affiliates are an equal opportunity employer, and all qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity, veteran status, disability, or any other protected class. VEVRRA Federal Contractor

OHLA USA and its subsidiaries (“OHLA”) shall not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to OHLA or an employee of OHLA, by mail, electronically, or otherwise will be considered OHLA property. OHLA will not pay a fee for any placement resulting from the receipt of an unsolicited resume. OHLA will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred to by the Agency free of any charges or fees. OHLA Human Resources is the only authorized representative of OHLA to execute any agreements with search firms or staffing agencies. As a condition for payment, a Vendor shall have OHLA USA Inc.’s Personnel Agreement and a Job Order signed by an authorized OHLA HR representative. Verbal or written communications from any employee of OHLA and its subsidiaries shall not be considered binding obligations. All resumes, whether unsolicited or solicited, shall be the property of OHLA.