IT Support Analyst
Resolution Technologies, Inc.
Peachtree City, GA
Job Title: IT Network Support Analyst
IT Network Support Analyst Position Summary
The IT Support Analyst is responsible for providing technical support to end users, ensuring reliable access to systems, applications, and services. This role focuses on incident resolution, service request fulfillment, and delivering a high-quality user experience while adhering to established service levels and operational procedures.
IT Network Support Analyst Responsibilities
- Provide first-line technical support for hardware, software, and system-related issues
- Respond to and resolve service requests and incidents through the ticketing system in accordance with SLAs
- Diagnoses and troubleshoot issues related to desktops, laptops, mobile devices, and enterprise applications
- Manage user accounts, access permissions, and password resets in alignment with security policies
- Install, configure, and maintain end-user hardware and software
- Escalate complex or unresolved issues to appropriate technical teams
- Document incidents, resolutions, and standard operating procedures
- Support onboarding and offboarding activities, including equipment setup and access provisioning
- Contribute to continuous improvement of support processes and user experience
IT Network Support Analyst Qualifications:
- Experience in IT support, service desk, or helpdesk environments
- Knowledge of Windows and/or macOS operating systems
- Familiarity with Microsoft 365 and common enterprise applications
- Experience with ticketing systems (e.g., ServiceNow, Jira, or similar)
- Strong troubleshooting and problem-solving skills
IT Network Support Analyst Preferred Qualifications
- Experience with endpoint management tools (e.g., SCCM, Intune)
- Basic scripting knowledge (PowerShell or similar)
- ITIL Foundation certification
- Familiarity with remote support tools and practices
IT Network Support Analyst Core Competencies
- Customer service and communication skills
- Attention to detail and documentation discipline
- Time management and prioritization
- Analytical thinking and problem-solving
- Team collaboration
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About the Company
Resolution Technologies, Inc.
Resolution Technologies is a leader in staffing and consulting. We help clients find top talent to help them meet their key business objectives while positively impacting their bottom line.
Here at Resolution Technologies, we understand that serving our clients and consultants is what matters most and promise to never lose sight of that! We take the time to understand your individual needs through face-to-face interaction and strive to always make sure your objectives are met. Resolution Technologies is a full-service Professional Staffing and Executive Search Firm specializing in Technology, Finance & Accounting, Manufacturing Ops, Human Resources, and Marketing/Sales offering flexible solutions for our clients ranging from contract, contract-to-perm, and direct perm placements. Whatever your needs are, we promise to provide unrivaled quality and service.