IT Support Analyst

A prestigious entertainment services company seeks an IT Support Analyst to join their dynamic team. The IT Support Analyst 1 provides frontline technical support to company employees across local offices and remote locations. This tactical, hands-on role ensures stability of Windows workstations, Microsoft 365 services, RingCentral, Dell hardware, and essential IT systems. The ideal candidate delivers exceptional customer service in a fast-paced entertainment and studio environment.

Responsibilities

Technical Support & Operations

• Provide Tier 1 support for Windows 10/11, Microsoft 365 apps, printers, and workstation issues.
• Perform imaging, provisioning, deployment, and lifecycle maintenance for Dell laptops/desktops.
• Support Microsoft 365 (Teams, Outlook, OneDrive), including mailbox setup and license assignments.
• Troubleshoot basic Cisco Meraki networking issues (Wi-Fi, switching, VPN) and escalate when necessary.
• Support RingCentral voice platform including user setup, routing changes, and troubleshooting.
• Maintain accurate IT asset inventory and documentation.
• Assist with helpdesk ticket management, ensuring timely responses within SLAs.
• Support printers, scanners, AV equipment, and peripherals.
• Provide hands-on support for conference rooms, production/studio environments, and meeting setups.
• Travel to local offices or warehouses as needed for onsite troubleshooting.
• Lift up to 50 lbs. of equipment (racks, PCs, monitors) when required.

User Lifecycle & Administration

• Perform user onboarding/offboarding including account creation and equipment deployment.
• Process equipment returns, access changes, and account deactivation.

Continuous Improvement

• Participate in continuous learning and cross-training on new technologies.
• Assist with adoption of Intune, Azure AD/Entra ID, and networking enhancements.

Required Skills & Experience

• 4–7 years of experience in helpdesk, desktop support, or IT support.
• Strong troubleshooting skills with Windows 10 and 11.
• Hands-on support experience with Dell laptops, desktops, and peripherals.
• Experience supporting Microsoft 365 applications.
• Excellent customer service and communication skills.
• Ability to work independently and learn new technologies.
• Ability to lift up to 50 lbs.

Preferred Skills

• Cisco Meraki (Wi-Fi, switching, MX appliance basics).
• Intune/Azure AD/Entra ID experience.
• RingCentral administration experience.
• Studio or entertainment IT support experience.
• CompTIA A+ or Network+ certification.

Working Conditions

• Hybrid schedule: 3 days onsite (assigned by IT).
• Occasional local travel to company offices or studio locations.
• Ability to work flexible hours during production or high-demand periods.

What They Offer

• Competitive salary
• Comprehensive health benefits
• Generous holiday and time off policy
• Opportunity to shape the culture and processes of a growing company
• A collaborative team environment where your work has immediate impact

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