IT Support Administrator

We are seeking a hands‑on, user‑focused IT Support Administrator to support our US team, manufacturing operations, and global employees during US hours.

Your day to day will look like:

• Troubleshoot and resolve hardware/software issues, account problems, VPN issues, and access requests. 
• Handle onboarding/offboarding workflows across corporate systems. 
• Maintain ticket queues and meet global SLA targets. 
• Deploy and maintain laptops (Windows, macOS, Linux) with strong troubleshooting expertise on Mac & Linux. 
• Track hardware inventory, replacements, spares, and accessories. 
• Manage peripherals and site equipment (printers, displays, docking stations). 
• Manage user permissions in Microsoft 365, Entra ID, and other corporate SaaS tools. 
• Apply least‑privilege and security policies consistently. 
• Monitor endpoint agents: (EDR, MDM, Intune, ManageEngine EndpointCentral, etc.) 
• Basic admin tasks in Zoom, Slack, Atlassian, etc. 

Requirements:

• 3+ years of IT support / helpdesk experience. 
• Strong Mac and Linux troubleshooting at a deep technical level. 
• Solid understanding of Windows. 
• Experience with M365 Admin Center and Entra ID. 
• Familiarity with endpoint management solutions (MDM/Intune/EndpointCentral). 
• Basic networking knowledge (VPN, Wi‑Fi, switches). 
• Excellent communication and service‑oriented mindset.