IT Sr. Technical Specialist

DivIHN (pronounced “divine”) is a CMMI ML3-certified Technology and Talent solutions firm. Driven by a unique Purpose, Culture, and Value Delivery Model, we enable meaningful connections between talented professionals and forward-thinking organizations. Since our formation in 2002, organizations across commercial and public sectors have been trusting us to help build their teams with exceptional temporary and permanent talent.

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For further inquiries about this opportunity, please contact our Talent Specialist, Lavanya, at

Title: IT Sr. Technical Specialist
Duration: 6 Months with possible extension
Location: On-site at Lake Forest, IL

This is a non-exempt role.

Only W2 candidates are eligible for this position. Third-party or C2C candidates will not be considered.

Description:

Position Summary
This role is responsible for aligning technological solutions with business strategies, working primarily with the DHS Global Delivery organization. The consultant will support EDI, supply chain, and back office systems, partnering with cross functional teams to interpret business needs, enhance customer experience, and drive continuous improvement across order fulfillment and related operations.

Responsibilities/Requirements:

Partner with functional groups across the IT back-office organization to understand, communicate, and clarify business needs.

Contribute to long-term system planning and ensure technology products and services align with evolving business strategies.

Maintain awareness of customer issues and proactively identify risks and improvement opportunities to enhance the overall customer experience.

Create, analyze, implement, and support EDI systems and associated processes for X12 and EDIFACT standards.

Configure and implement EDI messages and interfaces across multiple systems, including SAP, BizManager, and Seeburger, etc.

Collaborate with EDI providers/vendors to set up new EDI accounts and support onboarding activities.

Lead cross-functional teams in implementing required EDI interface changes and generating inventory-related reports to support end-to-end ordering workflow.

Utilize Symphony/SAP or other supply chain ERP systems to review and interpret EDI orders (e.g., 850, 856, and other applicable EDI messages).

Demonstrate working knowledge of systems used in the supply chain domain, including SAP, BizLink, TraceLink, SGTIN, TIBCO, and warehouse management systems.
Work cross-functionally to drive and implement system changes required to support order fulfillment and supply chain operations.
Troubleshoot application-related issues and manage back-office escalations.
Assist with the installation, configuration, and ongoing support of web and mobile applications.
Ensure all work adheres to relevant Corporate and Divisional policies and procedures.

Top 5 skills/requirements
Strong verbal and written communication skills, with the ability to collaborate effectively across technical and business teams.
Experience installing, configuring, and supporting web and mobile applications, preferably within the healthcare industry.
Hands on experience implementing EDI messages and integrations with enterprise systems such as SAP and other back office platforms.
Experience working with warehouse or supply chain ERP systems to support product ordering, shipping, and related operations, including the ability to interpret and troubleshoot key EDI transactions (e.g., 850, 856, and similar documents).
Solid knowledge of EDI standards, specifically X12 and EDIFACT.
Strong problem solving and troubleshooting abilities, with a focus on root cause analysis and continuous improvement.

Complementary skillset includes:
Deep experience with EDI interface design and implementation
Knowledge of SAP ERP functionality
Understanding of supply chain processes and system integrations
Note: Candidates without prior hands on experience implementing EDI messages and integrating with third party systems may encounter significant challenges in this role.

Experience
4-6 years of experience
(Recommend: 5 7 years EDI/supply chain systems experience based on responsibilities)

Education: Bachelors Degree

Interview:

Onsite interview

About us:

DivIHN, the 'IT Asset Performance Services' organization, provides Professional Consulting, Custom Projects, and Professional Resource Augmentation services to clients in the Mid-West and beyond. The strategic characteristics of the organization are Standardization, Specialization, and Collaboration.

DivIHN is an equal opportunity employer. DivIHN does not and shall not discriminate against any employee or qualified applicant on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status.

Supply Chain, ERP Systems, EDI Interface Design