IT Specialist
Odyssey Systems Consulting Group, Ltd.
Dayton, Ohio
Odyssey is seeking a top notch IT Specialist to support Naval Medical Research Unit Dayton (NAMRU-D). NAMRU-D is located at Wright Patterson Air Force Base and is Navy Medicine's world class, global aeromedical research leader. Their efforts and innovative products are aligned with operational requirements to solve the naval and joint warfighter challenges of the future. The unit participates in a wide variety of collaborative efforts with military, government, academic and civilian research organizations.
Responsibilities:Duties include, but not limited to:
- Responsible for monitoring, opening, assigning, updating and closing tickets on REMEDY.
- Troubleshoot assigned tickets using Standard Operating Procedures (SOP's), provide administrative support as required such as granting/revoking network access and file permissions; performing file/directory restorations; installation of desktop software; VoIP pin resets provide administrative support to user account creation and maintenance to include resetting account passwords and unlocking accounts, provide desktop support at the customer's location as required; desktop support includes Windows and Red Hat Linux workstations and mobile computing (i.e. laptops and tablets).
- Coordinate corrective action required by outside/parent agencies as required.
- Perform system reboots in the data center as required following documented reboot procedures, Interact with other team members to determine corrective action.
- Replace workstations with like systems and reload all applicable user applications, coordinate with other duty sections such as hardware technicians and software administrators when additional Level 2 or Level 3 support is required.
- Utilize customer-provided environmental monitoring system (E.g. Site Scan) to discover and report environmental systems problems.
- Follow the Standard Operating Procedures for backup and restoration.
- Physically or remotely log into the system and execute prepackaged Microsoft Installers (MSIs) or follow prescribed flowcharts/checklists.
- Assist Air Force Network (AFNET) Enterprise Service Desk (ESD) with resolution of Remedy trouble tickets.
- Provide monthly functional area reports summarizing work accomplished, work planned in next month and important issues occurring during the month.
- Follow all approved customer policies, processes and procedures.
- Follow the written and verbal instructions provided by the Contractor IT Lead.
Minimum Required Qualifications:
Citizenship: Must be a US citizen
Clearance: Ability to obtain a Secret Clearance
Education: High School Diploma
Years’ experience: Two (2) years of experience in information technology services
Certifications:
- CCNA Security, CySA+, GICSP, GSEC, CND, SSCP OR Security+
Preferred Qualifications:
Clearance: Active Secret
Education: Associates Degree in IT
Certifications:
- DoD 8570 IAT Level II certification
Interpersonal Skills:
- Strong customer service skills
Additional Information:
Onsite at Wright Patterson AFB, OH
#LI-JC1
Company Overview:Odyssey is a world-class technical, engineering, and integration company serving the warfighting ecosystem with airborne integration, ISR, C2, and warfighter readiness capabilities. Odyssey meets the military’s operational needs by integrating layered defense systems from equipment, technology, and services to data, information, and business operations. We streamline defense acquisition and sustainment, engineering the technical battlefield with domain-specific proficiency to ensure lethality. Odyssey is dedicated to excellent contract execution, peak organizational performance, and fostering a workplace built on employee care.
Odyssey is proud to live out our core values of commitment, ambition, and respect in our work and communities through OdysseyCares, a philanthropic group focused on giving back through direct donations, an employer match program, and volunteering events.
Please note: Final compensation for this position will be determined by various factors such as the Federal Government contract labor categories and contract wage rates, relevant work experience, specific skills and competencies, geographic location, education, and certifications.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
About the Company
Odyssey Systems Consulting Group, Ltd.
Established in 1997, Odyssey Systems Consulting Group, Ltd. is a leading provider of management, analytical, and technical support services for government and private-sector customers. Odyssey delivers innovative solutions in response to complex and challenging customer requirements.
Our portfolio of successful projects demonstrates our ability to efficiently plan, staff, and manage efforts of all scopes and sizes. Our employees provide tailored functional expertise in technology, engineering, and management principles. We offer vast experience in acquisition strategy development and document generation; source selection support; cost, schedule, and performance management; systems engineering and analysis; risk management; cost/benefit and earned value analysis; computer-based training development; communication planning and operations; and lifecycle sustainment and product support. Odyssey also offers research and acquisition support services to the DoD medical domain, leading DoD medical mission support through several prime services contracts.
A six-time Inc. 5000 honoree, Odyssey has earned recognition on the 2019 Inc. 5000 as one of the most successful companies in America. In Inc.’s annual guide to the 5,000 fastest-growing privately held companies in the U.S., we were ranked #162 in the Government Services category, delivering a wide range of services to DoD customers and beyond.