IT Site Lead & Systems Administrator
Lancesoft
Austin, TX
Core Responsibilities:
Advanced Troubleshooting and Technical Support:
- Be the main point of contact within the Austin office and travel to other sites as needed.
- Serve as an escalation point for the global Service Desk Team providing advanced technical support to end-users for the various enterprise applications supported at the company. (e.G., Microsoft 365, Google Workspace, Jamf, Intune, Okta, Zoom, Slack, Github, etc)
- Collaborate with senior system administrators and other IT team members on business critical projects and initiatives
- Assist with driving the implementation of AI tools across the organization
- Coordinate with our InfoSec team to remediate security gaps or vulnerabilities across company’s Enterprise Tools
- Serve as a primary point of contact for company’s FedRAMP systems, collaborating closely with the Identity and Access Management team to uphold strict system compliance and ensure seamless business continuity.
- Environment Ownership: Serve as the designated administrator for the FedRAMP boundary, managing a high-trust environment isolated from commercial production.
- Collaborate with the Service Desk Team to maintain an accurate inventory of all endpoints, documenting hardware and software details.
- Assist with asset management, including tracking inventory of hardware and software.
- Providing premium and proactive technical assistance to company’s senior leadership, executives, and their administrative staff in a fast-paced environment.
- Serve as a primary point of contact for company’s executive assistant team.
Process Optimization:
- Identify, recommend, and implement continuous process improvements to enhance support operations and minimize incident occurrences.
- Create and publish knowledge base articles for complex or novel issues lacking existing documentation. Regularly update existing articles to ensure accuracy and relevance.
- Troubleshoot AV systems as needed.
- Assist in the management of AV Infrastructure Integrator visits and maintenance schedules.
- Minimum of 5 years of work experience providing front-line IT support or systems administration work
- In-depth knowledge of Windows/Android, Apple ecosystem of products, including Macs, iPhones, and iPads
- Advanced proficiency with standard IT productivity tools and systems (e.G., Microsoft 365, Google Workspace, Jamf, InTune, Okta, Zoom, Slack).
- Strong knowledge of IT security best practices and compliance standards.
- Relevant industry certifications such as ITIL or CompTIA are considered a valuable asset.
- Excellent troubleshooting skills and the ability to thoroughly resolve issues across various systems supported at the company
- Excellent verbal and written communication skills that can work closely with both technical and management teams across the organization
- Excellent customer service skills and the ability to be a self starter
- Exposure to IT security best practices.
- Experience with automation using no-code or low-code automation platforms such as Okta Workflows or Zapier
About the Company
Lancesoft
We are a $125 Million, NMSDC-certified Minority & Woman owned Workforce Solutions Company headquartered in the DC metro area with presence across US with global presence - Canada, Mexico, India, UK, Malaysia, Indonasia, Hongkong, Singapore, UAE. We are specialized in providing Workforce Solutions, SOW project delivery, Engineering Solutions, Creative Services. We currently support 100+ Fortune companies globally and across multiple industry segments. We are currently supporting several massive programs across industry segment nationally/globally (Intel, Ally, AMD, QUALCOMM, Morgan Stanley, Kraft/ Mondelez, MNP, Amdocs, Dell, SanDisk, Medtronic, Becton Dickinson, GE, Lockheed Martin, UTC, L-3 Communications, Caterpillar, BMW, Mercedes Benz, National Grid, Dominion, Energy Future Holdings, PSEG, 3M, Fidelity, Aetna, Humana, Johnson & Johnson, Pfizer, Merck etc).
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or protected veteran status.