IT Project Manager

Hybrid near Richmond, VA

Overview
The Manager, IT Projects, reports directly to the Sr. Project Manager, IT, and is responsible for the planning, execution, and delivery of a wide range of technology initiatives, ensuring alignment with business objectives and measurable outcomes. Projects may vary in scope and complexity, ranging from API and EDI integrations to operating system enhancements, software implementations, and cross-functional initiatives involving coordination of both internal teams and external vendors. This role requires close collaboration with technical teams, stakeholders, and business units to manage priorities, resources, and risks effectively. A successful Manager, IT Projects combines strong organizational, analytical, and communication skills with a deep understanding of both technology and business operations.

Responsibilities

• Define project scope, objectives, and deliverables in collaboration with stakeholders and technical teams; projects may span across a variety of operational divisions or have a focus on one particular operational division.
• Prioritize efforts based on business impact, urgency, and strategic value.
• Develop and manage detailed project plans, timelines, and resource allocations.
• Lead the planning, execution, monitoring, and completion of projects following PMI principles and SDLC or hybrid lifecycle methodologies.
• Manage and track customer and vendor integrations, including REST/SOAP API onboarding and EDI implementations (204, 210, 214, etc.).
• Coordinate resources, schedules, and interdependencies across teams; proactively identify risks and develop mitigation plans.
• Engage with business units to understand operational workflows and assess the impact and benefits of proposed solutions.
• Facilitate team and stakeholder meetings, maintain project status updates, and communicate progress and issues to leadership.
• Create and maintain core project documentation, including project charters, communication plans, risk registers, training materials, test plans, and closure reports.
• Support system testing and user acceptance testing by working with QA teams, SMEs, and end users to validate requirements.
• Collaborate with external technology partners and vendors during integration or deployment activities.
• Continuously look for opportunities to improve team processes and project delivery efficiency.
• Maintain up-to-date records in project management tools (e.g., Microsoft Project, Jira, Confluence, or similar).
• Regular attendance is required.
• Comply with company C-TPAT and TSA security procedures.
• Perform other duties as assigned.

SKILLS & ABILITIES

• Solid understanding of project management methodologies and best practices.
• Capable of supporting the management of project teams, risks, issues, and dependencies.
• Highly detail-oriented with a flexible, adaptable approach to changing priorities.
• Proficient in working with XML, JSON, and API-based integrations (REST/SOAP).
• Familiarity with EDI standards and common trading documents is preferred.
• Proficient in Microsoft PowerPoint and Word for professional communication and documentation.
• Advanced proficiency in Microsoft Excel, including the use of formulas, pivot tables, and data analysis tools.
• Strong analytical, critical thinking, and problem-solving abilities.
• Excellent time management, organizational, communication, and presentation skills.
• Demonstrated ability to multitask and effectively prioritize workload in fast-paced environments
• Able to interpret complex technical and business documents accurately.
• Capable of writing clear, detailed reports and business correspondence.
• Comfortable presenting information to peers, stakeholders, and leadership audiences.
• Able to apply logical reasoning and follow established procedures to resolve issues efficiently.

EDUCATION/EXPERIENCE

• Minimum of a Bachelor's degree (or equivalent) in Information Systems, Information Technology, Supply Chain Management, or Logistics preferred, and 2-4 years of relevant experience.
• Additionally, prior experience working in the transportation/freight movement industry is desired - A combination of experience and/or education will be taken into consideration.

To perform this job successfully, an individual must satisfactorily perform each essential duty. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential duties.