IT Product Owner

Job Title: IT Product Owner – Business Central & Salesforce

Location: Hybrid – Dallas

Department: Information Technology

Reports To: Chief Information Office

Job Summary:

We are seeking a Senior IT Product Owner to lead the strategy, governance, and delivery of our enterprise application platforms, including Salesforce and Microsoft Dynamics 365 Business Central.

This role owns the product roadmap, backlog prioritization, and delivery discipline for these platforms while directly leading a team of application administrators and developers. The Senior IT Product Owner serves as the primary bridge between business leadership and IT delivery teams, ensuring solutions are aligned to strategic objectives and delivered with predictable execution.

This is a high-impact leadership role in a fast-growing, enterprise environment.

Key Responsibilities

Product Strategy & Roadmap Ownership

· Own the product roadmap and lifecycle for Salesforce and Business Central.

· Align platform strategy with business objectives across functions

· Translate strategic goals into sequenced delivery plans and measurable outcomes.

· Continuously evaluate platform enhancements, upgrades, and integrations.

Backlog Governance & Agile Delivery

· Own and prioritize the product backlog using Jira.

· Define and document detailed user stories and acceptance criteria.

· Establish and enforce intake, prioritization, and release governance processes.

· Lead sprint planning, backlog grooming, and release cadence.

· Serve as decision authority for scope clarification and tradeoff decisions.

· Ensure predictable delivery timelines and transparency to stakeholders.

Business Engagement & Requirements Leadership

· Act as the primary liaison between business stakeholders and technical teams.

· Facilitate discovery sessions and translate business needs into actionable requirements.

· Drive clarity in ambiguous requests and ensure alignment to business value.

· Coordinate and validate User Acceptance Testing (UAT) to ensure quality outcomes.

People Leadership & Team Development

· Directly manage Salesforce and Business Central administrators and developers.

· Provide leadership, mentorship, and performance management.

· Foster a culture of accountability, ownership, and continuous improvement.

· Support hiring and scaling of the product team as needed

Documentation & Communication

· Maintain clear system documentation in Confluence.

· Create and distribute release notes and user communications.

· Communicate roadmap updates and platform impacts across business units.

Qualifications:

Required Experience

• 5+ years of experience in ERP and/or CRM environments.
• Deep hands-on expertise in Microsoft Dynamics 365 Business Central and Salesforce.
• 3+ years of experience in Product Owner, Product Manager, or senior functional leadership roles.
• Experience leading agile delivery teams in enterprise environments.
• Proven ability to write detailed user stories and acceptance criteria.
• Experience managing or mentoring technical resources.
• Strong understanding of system integrations and enterprise data flows.
• Excellent communication skills with the ability to engage executive stakeholders.

Education:

• Bachelor’s degree in Technology, Business, or a related field is a plus. Advanced degrees or certifications in project management or Agile methodologies are a plus