IT Operations Specialist

Location:

Onsite in Scottsdale, AZ | 5 days in office

Introduction

We’re looking for a hands-on professional to support our Technical Operations (TechOps) function within a real-time Fusion Center environment in Scottsdale, AZ. The ideal candidate combines strong analytical and documentation skills with practical experience in systems, networking, and operations workflows. This role is fully on-site in a secure facility and plays a key part in capturing and improving the technical backbone of live operations.

Required Skills & Qualifications

• Strong technical documentation and analytical capability
• Excellent communication and interpersonal skills
• Prior hands-on experience in at least two of the following:
  • Windows workstation support
  • Real-time operations or command-center environments
  • TCP/IP networking or systems administration
  • Web application or infrastructure troubleshooting
• Prior work experience at client or in client's industry
• Applicants must be able to work directly for Artech on W2

Preferred Skills & Qualifications

• Experience in NOC/SOC/Operations Center or equivalent 24x7 support environment
• Familiarity with monitoring tools, cloud diagnostics, or automation platforms
• Comfortable collaborating with DevOps / Infrastructure teams
• 5 years of relevant technical experience

Day-to-Day Responsibilities

• Shadowing and documenting live operational workflows, dependencies, and system interactions
• Mapping technical processes and identifying bottlenecks or inefficiencies
• Coordinating with cross-functional teams (Ops, DevOps, Infrastructure, Engineering) to streamline workflows
• Drafting clear process documentation and improvement recommendations
• Communicating findings to both technical and non-technical stakeholders

For immediate consideration please click APPLY to begin the screening process with Alex.