IT Operations Lead
CFS
Chicago, IL
IT Operations Lead
*NO SPONSORSHIP*
Title: IT Operations Lead
Compensation: $90,000 – $110,000
Bonus: Discretionary
Work Environment: Hybrid
Office Location: Chicago
Benefits: M/D/V, 401K + PTO
IT Operations Lead
Key Responsibilities:
- Lead and manage Help Desk & Desktop Support teams across multiple locations
- Serve as escalation point for complex issues (desktops, laptops, mobiles, printers, networking, enterprise apps)
- Oversee ticket management, SLAs, asset management, and service delivery improvements
- Manage user onboarding/offboarding, access provisioning, and hardware/software setup
- Administer local/cloud infrastructure (servers, VMs, networking) as needed
- Develop SOPs, knowledge base articles, and drive process improvements
- Coordinate with vendors for procurement, licensing, and deployment
- Support IT needs for events, meetings, and trade shows (setup & onsite support)
- Analyze recurring issues and implement technical/process enhancements
- Ensure compliance with IT security policies and data protection standards
IT Operations Lead
Required Qualifications:
- Bachelor’s degree in IT, Computer Science, or related field
- 3+ years in Helpdesk/Desktop Support or IT Operations
- 2+ years leading/supervising IT support teams
- Hands-on experience with:
- Windows OS, Microsoft 365, Active Directory
- Ticketing systems, imaging tools, remote support tools
- Basic networking, server/VM management, security practices
- Strong problem-solving, communication, and leadership skills
- Certifications (A+, Network+, MCSA/MCSE, ITIL, etc.) strongly preferred
Build a rewarding long-term career with us at CFS—when we knock, doors open.
Apply now!
CFS Technology is a Chicagoland based, IT dedicated search practice. We provide technology specialists on a temporary and permanent basis across a broad range of industries. We work closely with our clients to better understand their specific needs, which ensures that each placement we do is the absolute best.
#INMAR2026
#ZRCFSTECH
#LI-AC7
Click here to apply online
MaxSalary: USD100000
MinSalary: USD90000
About the Company
CFS
Founded by CPA firms in 1994, Creative Financial Staffing has spent over 30 years helping job seekers and employers succeed. In fall 2025, we rebranded as CFS—a name that reflects our full range of expertise while staying true to the trusted company you know.
CFS is the industry’s leading employee-owned staffing firm, connecting top talent in accounting, finance, technology, and human resources. We provide skilled professionals on both a temporary and permanent basis across diverse industries, leveraging our extensive network to match the right people with the right opportunities.
Our dedication to excellence extends to our award-winning culture, recognized repeatedly for growth, recruiting, workplace environment, and employee support. Honors include Forbes’ “America’s Best Recruiting and Temporary Staffing Firms,” Staffing Industry Analysts’ top U.S. staffing rankings, FlexJobs’ Top 100 Companies for Remote and Hybrid Work, Top Workplaces USA, Newsweek’s Best Practices awards, and more.