IT Infrastructure Support Specialist w/Poly
Bigbear.ai
Hanover, Maryland
BigBear.ai is seeking an IT Infrastructure Support Specialist to provide support for an existing Operations Center managing a suite of Identity, Credential, and Access Management (ICAM) systems. In this role, you will monitor ICAM systems and provide Tier 1 and Tier 2 support, assisting customers with integration and troubleshooting issues related to Enterprise and IC Attribute and Authorization services. You will work in a dynamic environment, leveraging your analytical skills to resolve complex technical issues and ensure the smooth operation of critical IT infrastructure.
- Monitor and maintain critical IT infrastructure systems, including servers, storage, and network components.
- Provide Tier 2 support for ICAM systems in a 24x7 Operations Center environment.
- Assist customers reporting issues with Enterprise and IC Attribute and Authorization services.
- Analyze, troubleshoot, and resolve complex technical issues related to Public Key Infrastructure (PKI), attribute services, authorization services, and entitlement services.
- Document technical procedures and maintain configuration management.
- Use JIRA for ticket management and provide support via email, chat, and phone.
- Education & Experience:
- Bachelor’s degree in System Engineering, Computer Science, Information Systems, or a related field, plus 7 years of relevant experience.
- Clearance: TS/SCI with Polygraph (required).
- Technical Skills:
- Experience with Public Key Infrastructure (PKI), Attribute-Based Access Control (ABAC), and Entitlements Management.
- Knowledge of LDAP directories, SQL, and RESTful services.
- Experience with ticket tracking systems (e.g., JIRA, Redmine, ServiceNow).
- Soft Skills:
- Strong analytical thinking skills and the ability to solve difficult problems independently.
- Experience with UNIX systems is preferred.
BigBear.ai is a leading provider of AI-powered decision intelligence solutions for national security, supply chain management, and digital identity. Customers and partners rely on Bigbear.ai’s predictive analytics capabilities in highly complex, distributed, mission-based operating environments. Headquartered in McLean, Virginia, BigBear.ai is a public company traded on the NYSE under the symbol BBAI. For more information, visit https://bigbear.ai/ and follow BigBear.ai on LinkedIn: @BigBear.ai and X: @BigBearai.
BigBear.ai is an Equal opportunity employer all protected groups, including protected veterans and individuals with disabilities.