IT Helpdesk Tier 2
Resolution Technologies
Nashville, TN(remote)
***This is a Remote role.***
Scope: Service Desk Analyst, Responsible for support of all IHA standard end-user hardware and
software as well as printers, phone system, and other IT-related technology
resources. Responsible for configuration and installation of new IT assets
IT Help Desk Tier Tier 2+ Qualifications
- Bachelors degree in Information Technology, Computer Science or related field required.
- Microsoft and ITIL certifications, preferred.
- Four years of experience may be considered in lieu of education. At least three years of experience as a Help Desk Technician, End User Support Administrator, or similar role with Level II experience preferred.
- At least two years of experience supporting Microsoft Suite of technologies including Windows 10/11 and Microsoft 365 preferred.
- Experience with onboarding and providing basic IT training to newly hired staff and off-boarding exiting staff, required.
- Experience with imaging and provisioning new devices, including MDT, CloneZilla, and Intune, as well as supporting UCaaS collaboration tools and supporting telecom equipment and services, such as soft phones, desk phones, and video conferencing equipment, required.
- Ability to troubleshoot a wide range of technical problems including, but not limited to, software applications, operating systems and basic networking troubleshooting, as well as supporting printers, copiers and MFPs, required.
- Strong knowledge of common security regulations and guidelines, in addition to working within an environment subject to PCI and HIPAA and basic scripting knowledge, such as PowerShell, required.
- Excellent verbal and written communication skills, including the ability to explain technical concepts in non-technical terms to ensure staff understanding.
- Ability to organize work, prioritize tasks, and meet deadlines, in addition to problem-solving and being resourceful.
- Availability outside of working hours to resolve emergency issues promptly.
About the Company
Resolution Technologies
Resolution Technologies is a leader in staffing and consulting. We help clients find top talent to help them meet their key business objectives while positively impacting their bottom line.
Here at Resolution Technologies, we understand that serving our clients and consultants is what matters most and promise to never lose sight of that! We take the time to understand your individual needs through face-to-face interaction and strive to always make sure your objectives are met. Resolution Technologies is a full-service Professional Staffing and Executive Search Firm specializing in Technology, Finance & Accounting, Manufacturing Ops, Human Resources, and Marketing/Sales offering flexible solutions for our clients ranging from contract, contract-to-perm, and direct perm placements. Whatever your needs are, we promise to provide unrivaled quality and service.