IT Help Desk New York

RSA Tech Group LLC

New York City, NY

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JOB DETAILS

SALARY

$30–$35 Per Hour

JOB TYPE

Full-time, Employee

SKILLS

Atlassian JIRA, CompTIA - Computing Technology Industry Association, CompTIA A+, CompTIA Network+, Computer Software, Computer Systems, Customer Support/Service, DHCP (Dynamic Host Configuration Protocol), DNS (Domain Name System), Help Desk, ITIL (IT Infrastructure Library), Identify Issues, Mac Operating System, Microsoft Active Directory, Microsoft Windows Operating System, Operating Systems, ServiceNow, TCP/IP (Transmission Control Protocol/Internet Protocol), Technical Support, Time Management, User Account Administration, VPN (Virtual Private Network), Wi-Fi, ZenDesk

LOCATION

New York City, NY

POSTED

5 days ago

Help Desk Technician

Location New York

Duration 12 Months Contract

IT certifications such as CompTIA A+, Network+, ITIL Operating Systems: Windows, macOS,
Networking Basics: TCP/IP, DNS, DHCP, VPN, Wi-Fi issues
Ticketing Systems: ServiceNow, Jira, Zendesk, Freshservice
We are seeking IT Help Desk Support professional to provide technical assistance and support for incoming queries and issues related to computer systems, software, hardware, and networks. The ideal candidate will troubleshoot problems, ensure timely resolution, and deliver excellent end-user support

Manage user accounts, permissions, and access using Active Directory or similar tools
Escalate unresolved issues to higher-level support teams when required
Document issues, solutions, and procedures in the ticketing system
Perform routine system checks, updates, and maintenance

About the Company

RSA Tech Group LLC

INDUSTRY

Computer Software