IT Help Desk - Junior System Administrator, Diamond Game Enterprises

WHY DIAMOND GAME?

When you work at Diamond Game you are part of a diverse, forward thinking, technology focused gaming organization. Diamond Game employees work alongside one another as part of an engaged team, making contributions at all levels to ensure the highest quality and standards.

As a Diamond Game employee, you are afforded growth opportunities, career mentoring and valuable work experience. Diamond Game appreciates and encourages growth within the organization, knowing it's our talent that keeps us moving forward.

Career development, a robust benefit package, work-life balance and an inclusive culture are all part of a complete and rewarding employee experience at Diamond Game.

Diamond Game designs, produces, and services electronic pull-tab games, gaming systems, and tickets for charitable gaming and lottery markets. Established in 1994, Diamond Game is proud to be a subsidiary of Pollard Banknote Limited and a sister company of Pollard Games, Inc DBA American Games and International Gamco.

Our mission is to develop and provide innovative gaming solutions to charitable gaming and lottery markets while providing players with thrilling gaming experiences. We always put customers first by providing consistent service and unique products that outperform our competitors. We foster a work environment for employees that encourages teamwork, imagination and continuous improvement. We are proud that our products positively impact many charitable communities across North America.

Our Core Values are: Collaboration; Innovation; Integrity; Growth; and Have Fun!

Position Summary

The IT Help Desk / Junior Systems Administrator provides frontline technical support and assists with junior-level system administration and business analysis tasks for Diamond Game end users. Responsibilities include setting up, configuring, deploying, and supporting Windows-based laptops and desktop systems, as well as installing, configuring, and troubleshooting desktop applications, particularly the Microsoft Office suite. The role also supports mobile device provisioning, configuration, and management as part of daily IT support operations. In addition to help desk responsibilities, the position offers opportunities to develop system administration and business analysis skills, with training and mentorship provided to support growth into assigned duties as a System Administrator and Business Analyst.

Essential Duties and Responsibilities

• Provide Tier 1 support for desktops, laptops, and software applications.
• Work closely with System Administrators and other IT/TS Team staff in the timely resolution of end-user application and hardware issues.
• Document support activities in the Autotask help desk tracking system. Prepare Biweekly Status reporting.
• Provide maintenance of mobile phones and broadband devices, and plans to include, but not limited to, inventory management, vendor communications, and billing reconciliation.
• May require on-call support or work outside of normal business hours.
• Assist with projects and miscellaneous tasks as assigned by management.
• Junior System Administrator and Junior Business Analyst assigned tasks.
• Willingness and ability to complete technical training to implement/maintain legacy and new state-of-the-art IT solutions.
• Consistently demonstrate the ability to practice Diamond Game's core values and apply them.
• Perform other tasks and duties as needed and/or requested by management.

Education & Experience Requirements

• Bachelor's degree or equivalent (A+, Networking, and Microsoft MCP certification) required.
• At least 1+ years' experience in a help desk support role or a new college graduate with an IT-related degree
• Office 365 experience, Exchange 2016, and Active Directory experience required.
• Working knowledge of the TCP/IP protocol suite, Firewalls, and the OSI model.
• Working knowledge of data transmission protocols and endpoints (FTP, SFTP, TLS, SSL, SSH).
• Strong familiarity with Windows and Linux operating systems (both workstations & servers).
• Solid knowledge of imaging/troubleshooting Dell/HP laptops a plus.
• Junior System Administrator experience (including VMware, Hyper-V) preferred.
• Business Analyst experience (including SharePoint, Navision ERP) preferred.
• Ability to write and debug scripting languages (i.e. Bash, PowerShell, Python) preferred.

Knowledge and Abilities Requirements

• Strong written and verbal communication skills.
• Strong documentation skills using tools (i.e., Visio, Word, PowerPoint).
• Strong analytical, problem-solving, and remote/virtual troubleshooting skills.
• Strong organizational and multi-tasking skills.
• Ability to effectively manage an unpredictable workload and meet established deadlines.
• Proficient in imaging and deploying user devices (laptops, desktops, cellphones, etc.).

Regulatory Requirements

• Employment dependent on successfully passing a regulatory background and credit check.
• Employees may also be subject to additional periodic background checks as needed and/or required by Diamond Game and/or Diamond Game customers.

Benefits

• Medical, Dental, Vision
• 401k with company match
• Profit Sharing
• Paid Vacation
• Employee Referral Program
• Employee Assistance Program

We thank all that apply; however only the most qualified candidates selected for an interview will be contacted. Employment is contingent upon a satisfactory response from a Background Screening (Criminal History Search and Drug Test).

Diamond Game Enterprises, a subsidiary of Pollard Banknote Limited provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

To ALL Recruitment Agencies: We do not accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes.