IT Endpoint Process Engineer
Vdart, Inc
(remote)
JOB DETAILS
JOB TYPE
Full-time, Employee
SKILLS
Analysis Skills, Automation, Best Practices, Cellular Telephone, Data Analysis, Desktop PC, Documentation, Environmental Regulations, Help Desk, Identify Issues, Incident Response, Information Technology & Information Systems, Laboratory Analysis, Laptop PC, Maintain Compliance, Problem Solving Skills, Process Engineering, Process Flow Diagram (PFD), Process Improvement, Productivity Management, Root Cause Analysis, Safety Compliance, Safety Process, Safety Standards, Safety/Work Safety, Scripting (Scripting Languages), ServiceNow, Simulation, Standards Development, Support Documentation, Technical Support, Technical Writing, Workflow Analysis
POSTED
24 days ago
An IT Endpoint Process Engineer, to optimize the processes for managing end-user devices (laptops, desktop, monitors and mobile phones, etc.), focusing on provision-ing, deployment, and lifecycle. Key responsibilities include developing automation, managing endpoints and creating standards and documentation for support teams, bridging traditional process engineering with endpoint management.
Key Responsibilities
- Design & Optimization: Engineer and refine processes for device provisioning, imaging, configuration (baselines), and retirement and disposal.
- Lifecycle Management: Oversee device inventory,
- Process Optimization: Analyze existing workflows, identify bottlenecks, and implement solutions to increase productivity and reduce waste.
- Data & Simulation: Use process simulations and interpret plant/lab data to evaluate performance and troubleshoot issues.
- Documentation: Create and maintain technical documents, process flow diagrams (P&IDs), and best practice guidelines.
- Safety & Compliance: Ensure processes meet safety standards and environmental regulations, creating safety guidelines,
- Automation: Develop scripts and automated workflows for routine tasks, compliance checks, and incident response.
- Data & Simulation: Use process simulations and interpret plant/lab data to evaluate performance and troubleshoot issues.
- Documentation: Create and maintain technical documents, process flow diagrams (P&IDs), and best practice guidelines.
- Safety & Compliance: Ensure processes meet safety standards and environmental regulations, creating safety guidelines.
- Automation: Develop scripts and automated workflows for routine tasks, compliance checks, and incident response.
- Policy & Standards: Align with technical standards, procedures, and documentation for IT support and end-users.
- Collaboration: Work with suppliers, and support teams to ensure seamless operations and integration.
Core Skills & Qualifications
- Technical Expertise: Deep knowledge of Service Now.
- Process Focus: Strong understanding of process improvement, automation, and lifecycle management.
- Problem-Solving: Excellent analytical skills for troubleshooting and root cause analysis.
- Security Mindset: Focus on securing endpoints against evolving threats.
About the Company
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