IT Desktop Support Technician

Key Responsibilities:

• Provide IT infrastructure field support, troubleshooting hardware, software, and operating system issues.
  

• Install, configure, and repair desktops, laptops, printers, and other peripheral devices.
  

• Support imaging, deployment, and hardware lifecycle management processes.
  

• Troubleshoot LAN/WAN, TCP/IP, DNS, DHCP, VPN, and RDP connectivity issues.
  

• Deliver “smart hands” support for networking and peripheral hardware such as routers, switches, firewalls, and cabling.
  

• Conduct repeat call analysis and implement preventive measures to reduce downtime.
  

• Collaborate with remote support teams to resolve escalated incidents quickly.
  

Qualifications:

• 2–4 years of experience in IT field support, desktop engineering, or infrastructure services.
  

• Strong knowledge of Windows OS, Microsoft Office Suite, and enterprise applications.
  

• Familiarity with network fundamentals and hardware diagnostics.
  

• Excellent communication, problem-solving, and customer service skills.
  

• Associate Degree in Electronics or related field preferred.
  

• VantageClear Certification (or equivalent security credential) required.