IT Desktop Support Specialist
Everest Consultants, Inc.
Redwood City, CA
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JOB DETAILS
SALARY
$35–$42 Per Hour
LOCATION
Redwood City, CA
POSTED
30+ days ago
Job Title: IT Desktop Support Specialist
Reports to: Site IT Manager
Hours: Monday – Friday 8:30AM to 5:30PM
Duration: 6 Months
Pay rate: $35 - $42/hour
General Description
Our client is looking for an IT Desktop Support Specialist to work from their office at Redwood Shores. The Desktop specialist will be working in an environment in which technicians will be motivated to provide best in class customer service.
Key Skills & Responsibilities
- Strong understanding of PC client workstation hardware, operating systems, applications, printers, mobile devices, networking, Mac and Mac specific software, and Mac imaging.
- Strong application troubleshooting skills
- Advanced Knowledge and understanding of video conferencing equipment and usage.
- Ability to clearly document processes with the intent to shift to desktop support teams and/or the Global Service Desk.
- Understanding of basic network protocols including TCP/IP, UDP, DNS, SMTP, SNMP, HTTP, HTTPS, as well as network hardware.
- Able to provide desktop support to VP and C level executives. Both locally and in a remote environment.
- Experience of having worked with Windows 11, Mac OS, iOS & Android mobile OS.
- Understanding of current hardware standards and future hardware releases.
- Knowledge of software such as: MS Office Suite, MS Visual Studio, Zoom, Oracle, OKTA, Adobe Suite, Cisco VPN, Cisco Telepresence Management Suite, Virtual Machines, Data Encryption, Python, Slack, etc.
- Knowledge of enterprise desktop and user administrative tools including Active Directory, SCCM, JAMF Casper Suite/JAMF Pro, Windows Server 2012/2016.
- Use of remote support tools such as GoTo Assist.
- Strong hardware and software troubleshooting skills in a fast paced environment required.
- Knowledge of supporting large meetings/Zoom webinars and managing them.
- Bachelor's degree or professional training/certifications related to areas of responsibilities or equivalent work experience.
- 4 years of experience in an IT Support role
Everest Consultants is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable local, state, or federal civil rights laws.
About the Company
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