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IT Desktop Support Engineer

Sky Systems Inc

Miami, FL

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JOB DETAILS
JOB TYPE
Full-time, Employee
SKILLS
Analysis Skills, Apple Macs, CompTIA A+, Computer Hardware, Conference Management, Corrective Action, DHCP (Dynamic Host Configuration Protocol), DNS (Domain Name System), Dell Computers, Desktop Administration, Desktop PC, Electronics, English Language, Hardware Repair, High Tech Industry, Identify Issues, Information Technology & Information Systems, Interpersonal Skills, Laptop PC, Linux Operating System, Local Area Network (LAN), Microsoft Outlook, Microsoft Remote Desktop Services (fka Terminal Services), Microsoft Windows System Administration, Network Configuration Management, Network System Hardware, OEM (Original Equipment Manufacturer), On Site Support, Operating Systems, Peripheral Hardware, Presentation/Verbal Skills, Printers, Regulatory Compliance, Remedy, Security Compliance, ServiceNow, Software Administration, Software Installation, Spanish Language, TCP/IP (Transmission Control Protocol/Internet Protocol), Team Player, Technical Support, Time Management, VPN (Virtual Private Network), Wide Area Network (WAN), Writing Skills
LOCATION
Miami, FL
POSTED
25 days ago
Job Description

Job Title: IT Desktop Support Technician
Job Type & Location: Onsite - 5 days a week
Office area: Brickell City Center - 78 SW 7th St Miami, FL 33130 Rooms 08-132 and 08-110
Language: Fluent in English and Spanish

Job Requirements:
Technical
  • Minimum 3-5 years of strong experience providing IT Infrastructure field support which includes troubleshooting hardware, software, and operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.
•Experience in installing, technical troubleshooting and fixing desktops, printers, laptop, and other computer peripherals hardware problems as well as desktop applications.
  • Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction-based activities at sites.
  • Ability to lift / move computer equipment weighing up to 50 lbs.
  • Expert in desk-side support and PC break/fix including basic administration of Windows O/S and MAC/Linux OS (preferred).
  • Usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.
  • Smart hand support for peripheral and networking hardware, including, but not limited to
monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under 'Smart Hands' capability.
  • Ability to troubleshoot issues with systems and networks using good deductive reasoning skills and troubleshooting & resolving issues related to end user network cabling.
· Experienced in repeat call analysis and developing preventive actions
· Experienced in Problem management
  • Excellent written and oral communications skills with clients and management as well as people skills.
  • Ability to work with deadlines and complete tasks on time. Takes proactive ownership and works with sense of urgency
  • Preferably with an Associate Degree in Electronics and CompTIA A+ Certification.
· May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, Client)
  • Experience of ticketing tools (ServiceNow / Remedy etc.),
Must haves:
  • Desktop imaging
  • Application Installation / support
  • Outlook issues troubleshooting
  • Printer related troubleshooting
  • Conference room management
  • Knowledge on ticketing tool
_ Non-Technical_
  • Good Customer management skill,
  • Good in oral and written communication
  • Able to interact and work with customers at different levels.
  • Driven and result oriented.
  • Passionate about the work
· Ability to work independently or as part of a team
· Ability to complete tasks effectively with minimal supervision
· Must be available to work flexible work schedules

About the Company

S

Sky Systems Inc