IT Applications Specialist
GTT, LLC
Kansas City, MO
Applications Specialist
Alternate Job Titles:
- IT Applications Support Specialist
- Design Software Support Analyst
- AEC Applications Analyst
- Technical Applications Consultant
Position Type: Contract
Contract Duration: 12 Months
Start: As Soon As Possible
- Respond to incoming calls, emails, and chat sessions to document and resolve critical issues
- Troubleshoot and resolve design-related software problems
- Research, verify, and document product defects; create ServiceNow tickets
- Escalate unresolved issues to section managers or vendor support as needed
- Develop and maintain knowledge base articles
- Deploy and test specialized applications for business units
- Analyze recurring issues to determine root cause and corrective action
- Identify trends in customer-reported issues
- Manage AEC product licenses and vendor relationships
- Participate in product BETA programs and provide enhancement feedback
- Monitor systems to identify performance issues
- Provide peer-to-peer training and presentations
- Benchmark hardware for engineering and architectural design needs
- Attend relevant AEC industry user group meetings and conferences
- Perform additional duties as assigned and comply with company policies and standards
- Bachelor’s Degree in Computer Science, MIS, CAD, Engineering, or related field OR equivalent professional experience
- Minimum 4 years of experience troubleshooting and resolving design application programs
- Strong knowledge of Autodesk, Bentley, Hexagon, ESRI, Revit, or other engineering/design software suites in a production environment
- Strong technical troubleshooting and analytical skills
- Excellent written and verbal communication skills
- Ability to work independently and manage multiple deadlines
- Strong organizational and prioritization skills
- Proficiency in Microsoft Office Suite
- Customer-focused service mindset
- Ability to translate technical issues into clear solutions
- Strong collaboration and vendor relationship management
- Continuous learning within AEC and IT technologies
- Onsite position in Kansas City, MO
- Supports internal teams nationwide
- Fast-paced IT support environment with multiple concurrent priorities
401k Retirement Fund
#LI-GTT #LI-Onsite #gttjobs
About the Company
GTT, LLC
Global Technical Talent is a subsidiary of Chenega Corporation (www.Chenega.com) with over 1.3 billion US$ in revenue and 5800 US employees. We provide Total Talent Solutions, Global staffing, SOW, RPO, Direct Sourcing, and Global Payroll with physical offices in US, Canada, and India. GTT Digital headquartered in Toronto specializes in providing high-tech digital and banking talent to some of the nation’s largest financial institutions. GTT has been a leader in the staffing industry for over 22 years and is one of the largest staffing firms in the New England region. We are known for our Fortune 500 clientele and cutting-edge, technology-driven recruiting infrastructure.
We are a Native American-owned, economically disadvantaged corporation that highly values diverse and inclusive workplaces. Our clients and partners are among the most successful and innovative organizations in the world. Our top clients are Fortune 500 banking, insurance, and financial services firms, some of the nation’s largest life sciences, biotech, utility, and retail companies, and prestigious educational institutions in the Ivy League tier.
There is always a new opportunity for success when you look through all of the open job opportunities on our website’s career page. Just click on this link: https://bit.ly/gttcareers
Awards
SIA’s Best Staffing Firm to Work for ( 2019 -2023)
SIA’s Fastest Growing Staffing Firm
Inc 5000 Company
NH Business Magazines Fast 5 fastest growing companies.