International Processor - FX and International Collections
First Horizon Bank
Memphis, TN
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JOB DETAILS
SKILLS
Banking Services, Brokerage, Capital Markets, Check Processing, Commercial Banking, Communication Skills, Credit and Collections, Customer Support/Service, Detail Oriented, Documentaries, Facebook, File Maintenance, Financial Services, Fixed Income Investments, Foreign Exchange (FX), High School Diploma, Information Technology & Information Systems, Microsoft Excel, Microsoft Windows Operating System, Mortgage, Operating Systems, Organizational Skills, Presentation/Verbal Skills, Private Banking, Regulations, Retail, Small Business, Team Player, Telephone Skills, Time Management, Wealth Management, Writing Skills
LOCATION
Memphis, TN
POSTED
1 day ago
Job Summary:
Serves as Primary Foreign Check processing specialist. Assists with International Documentary Collections and Foreign Currency transactions in an orderly, accurate and expeditious manner in accordance with current department and regulatory guidelines and customer/RM instructions.
Duties and Responsibilities include
Processing checks drawn on other countries
Determines:
- Whether check can be processed (no red flags, signed, endorsed, not stale dated, etc.)
- Whether check is to be processed for provisional credit or collection
- Whether provisional credit is appropriately authorized
- Whether or not customer has received credit already
- Any special instructions and/or special requests are documented with the file
Processes checks within required time frame using current operating systems:
- Keys/updates customer database information in operating system
- Checks customer database for any special processing or fee instructions
- Calculates and keys fees into operating system for all transactions
- Forwards correspondence, original items and/or copies to all required parties as requested
- Places file in appropriate location based on type and status
Maintains files to be sure that:
- Tracers are sent out timely, accurately and appropriately
- Fees paid and properly applied
- Correspondence and communication with internal and external customers is documented
- Files are properly imaged and organized
- Special events (like acknowledgements, partial payments, changes in terms) are properly tracked and completed
Foreign Exchange
- Assists currency customers at counter, via email and on the telephone
- Transactions handled accurately and efficiently
Direct / International Documentary Collections
Assists with processing within required time frame using current operating systems:
Maintains files to be sure that:
- Tracers are sent out timely, accurately and appropriately
- Fees paid and properly applied
- Correspondence and communication with internal and external customers is documented
- Files are properly imaged and organized
- Transaction events (acknowledgements, partial payments, changes in terms) are properly applied and completed
Contributes to success of the team by assisting with:
- Opening mail
- Answering phones
- Other special projects as assigned/needed
Job Qualifications
- High school graduate
- Basic to Intermediate knowledge & skills of Microsoft Windows/Excel
- Above average communication skills, written and oral
- Proven attention to detail
- Self-starter and motivator
- Team player
Preferred:
- Associates Degree in Business
- Customer Service experience
- Banking background / Teller experience
- International experience / Knowledge of International Chamber of Commerce (ICC) guidelines
About UsFirst Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at www.FirstHorizon.com .
Benefit Highlights
• Medical with wellness incentives, dental, and vision
• HSA with company match
• Maternity and parental leave
• Tuition reimbursement
• Mentor program
• 401(k) with 6% match
• More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits
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