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Interconnection Specialist

Iconma

Oakbrook Terrace, IL

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JOB DETAILS
LOCATION
Oakbrook Terrace, IL
POSTED
12 days ago
Our Client, a Public Utilities company, is looking for a Interconnection Specialist for their Oakbrook Terrace, IL/Hybrid location.
 
Responsibilities:
  • A Junior Business Analyst typically assists in analyzing and documenting business processes and requirements for projects within an organization.
  • Assisting in gathering and documenting business requirements from stakeholders.
  • Analyzing and documenting current business processes and workflows.
  • Assisting in the development of functional and technical specifications.
  • Participating in meetings and workshops to gather requirements and provide updates on project progress.
  • Assisting in the identification and documentation of project risks and issues.
  • Supporting the development and testing of new systems or enhancements.
  • Assisting in the preparation of training materials and user documentation.
  • Providing support to users during system implementation and post-implementation.
  • A Junior Business Analyst should have strong analytical, problem-solving, and communication skills.
  • They should be detail-oriented and able to work effectively in a team environment.
  • Premier Customer Experience and Communication Skills:
  • Receive and answer customer telephone inquiries 
  • Establish and maintain positive, effective working relationships with developers and individual customers, ensuring a Premier Customer Experience throughout the process.
  • Process-focused, Time Management and Attention to Detail: Efficiently and accurately process customer and developer applications for interconnection.
  • Understanding of Basic Electrical Concepts and Renewable Energy: Grasp fundamental electrical concepts (e.g., voltage, current, power, energy) and renewable energy principles
  • Experience demonstrating skill using PC-based word processing, spreadsheet, database,
  • Presentation, and e-mail software and the Internet portal to perform work functions
 
Requirements:
  • Minimum Bachelor's degree with 2-4 years of experience; or in lieu of a degree, must have minimum of 3-6 years of relevant business experience.
  • Customer service experience (preferably in a call center environment)
  • Speak with customers regarding questions with the application process or status
  • Process DER Interconnection applications 
  • Assist in drafting and updating program documentation, such as job aids
  • Support other tasks as needed
  • The ideal candidate will have a desire to learn a lot of information in a short amount of time, in a fast-paced environment.
  • Candidates should be willing to ask questions as they are learning.
  • The ability to speak with external customers and internal stakeholders is key.
  • Candidate should be willing to help others on the team when we need to divide and conquer to get the interconnection applications and other tasks completed.
 
Why Should You Apply?
  • Health Benefits
  • Referral Program
  • Excellent growth and advancement opportunities
 
As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.
 

About the Company

I

Iconma

ICONMA is a global information consulting management firm providing Professional Staffing Services and Project-Based Solutions for organizations in a broad range of industries.

  • Corporate Headquarters in Troy, Michigan; 20+ locations worldwide.
  • Certified Woman-Owned Business Enterprise (WBE); certified by Women’s Business Enterprise National Council, National Women Business Owners Corporation (NWBOC); and California Public Utilities Commission (CPUC).
  • Founded in 2000
  • 2000+ Employees

The company was founded on the principle that success is derived from delivering high quality service and resources in the most responsive, flexible, and innovative way. ICONMA invests in people and resources with a single goal: To provide our customers with the highest quality service in the most responsive manner. Through its network of offices, ICONMA provides the resources to help clients maintain their competitive advantage.

COMPANY SIZE
2,000 to 2,499 employees
INDUSTRY
Management Consulting Services
EMPLOYEE BENEFITS
401K, Employee Referral Program, Life Insurance
FOUNDED
2000
WEBSITE
https://www.iconma.com/