Intake Success Coordinator
Behavior Frontiers
El Segundo, CA
Description
Behavior Frontiers is an industry leader in ABA (Applied Behavior Analysis) treatment for autism and other special needs. We are on a continuous journey to explore, assess, and develop only the highest quality ABA treatments and solutions delivered by best-in-class clinical professionals. We are rapidly expanding and seeking enthusiastic individuals who are ready to embark on a meaningful journey in one of the fastest growing fields in healthcare.
As a Client Intake Coordinator, you’ll be the first point of contact for families seeking services. Your ability to connect with people, communicate value, and move conversations forward will help families access the care their child needs.
This role is ideal for someone who thrives in a fast-paced, goal-oriented environment and enjoys turning inbound inquiries into successful client intakes.
How will you help create a World Without Limits:
- Handle inbound intake calls from families seeking ABA services
- Respond to email referrals and intake inquiries
- Build trust and rapport while guiding families through the intake process
- Efficiently gather key information and qualify potential clients
- Communicate the value of Behavior Frontiers’ services with clarity and confidence
- Create and maintain lead profiles in Salesforce with a high degree of data integrity
- Deliver an excellent customer experience for every family
- Collaborate with teams including Clinical, Sales, Recruitment, and Scheduling
- Maintain strong relationships with funding sources and other partners, such as diagnosticians, pediatricians, and other health professionals
- Meet or exceed weekly and monthly KPIs and performance targets
- Enjoy helping people while achieving measurable goals
- Confident communicating with families in emotional or urgent situations
- Thrive in fast-paced, high-volume environments
- Motivated by performance metrics and results
- Strong active listening, communication, and relationship-building skills
- Stay organized while managing multiple conversations and follow-up
- High School Diploma or GED
- Excellent verbal and written communication skills
- Strong customer service and relationship-building skills
- Experience closing leads
- Ability to multi-task in a fast-paced environment
- Strong time management and attention to detail
- Ability to maintain confidentiality of PHI
- Ability to pass FBI & DOJ fingerprinting
- Negative TB test results
- Valid government ID
- Bilingual in Spanish or another language
- Bachelor’s Degree
- Experience with Salesforce or CRM systems
- Knowledge of ABA therapy or healthcare intake
Preferences may be overlooked for candidates with strong communication and performance skills.
- Medical, Dental, and Vision Insurance
- 401(k) with company match after 6 months of employment
- Paid Personal Time Off
- Paid Holidays
- Paid Sick Leave
- Free Telehealth: Free access to a mental health counselor via telehealth for you and your dependents (over age 13) with no limits or co-pays
- Employee Assistance Program: Free access to support some services (financial, legal, counseling, etc.)
- Deals: Exclusive discounts and savings to 500+ companies and more
- Travel: Discounts on travel essentials including hotels, rental cars, flights, excursions, and more
- Lab Testing Discounts: 10-80% off costs of routine lab work
- New Benefits Rx: Discounts on prescription medications from 10-80% at 60,000+ locations nationwide
- Fitness: Discounted monthly gym membership to 12,000 gym locations nationwide, as well as free access to workout videos
- Deals: Exclusive discounts and savings to 500+ companies and more!
- Travel: Discounts on travel essentials including hotels, rental cars, flights, excursions, and more!
- Be part of a mission-driven healthcare organization
- Work in a high-impact role helping families access life-changing services
- Join a growing team with opportunities for advancement
- Develop valuable sales, client success, and healthcare experience
Why work for Behavior Frontiers? Visit our benefits & perks page to learn more!