Intake Coordinator - Specialty Pharmacy #25-00289
Alura Workforce Solutions
Los Angeles, CA
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JOB DETAILS
LOCATION
Los Angeles, CA
POSTED
30+ days ago
Intake Coordinator
Home Infusion Specialty Pharmacy
Summary
We are seeking a detail-oriented and patient-focused Home Infusion Intake Representative to join our team. In this key role, you will manage the intake process for patients beginning TPN and IVIG infusion therapy at home. You'll serve as a liaison between healthcare providers, insurance payers, internal pharmacy teams, and patients to ensure a smooth and timely transition of care. Your coordination skills, compassion, and industry knowledge will directly impact patient outcomes and satisfaction.
What You'll Do
- Patient Intake & Assessment: Review clinical documentation to determine eligibility for home infusion services, including TPN and IVIG, while assessing social and home environments for therapy suitability.
- Insurance Verification: Confirm insurance benefits and obtain authorizations for TPN and IVIG services in collaboration with the billing and reimbursement teams.
- Care Coordination: Facilitate communication between physicians, nurses, discharge planners, and pharmacy staff to streamline the start of care for home infusion therapy.
- Patient Education: Provide clear, supportive education to patients and families about therapy schedules, medication delivery, and what to expect with home-based infusion.
- Scheduling: Manage and maintain refill schedules for TPN and IVIG patients to ensure uninterrupted therapy.
- Documentation: Keep accurate, up-to-date records in the EMR system, logging communication and tracking each patient's intake progress.
- Collaboration: Work closely with pharmacy operations and clinical teams to ensure the timely and accurate delivery of medications, supplies, and nursing coordination.
- Compliance & Quality Assurance: Ensure compliance with all healthcare regulations and internal protocols while supporting initiatives that improve the overall intake experience.
- Experience with TPN and IVIG therapy coordination in a home infusion setting is required.
- Knowledge of payer requirements and billing practices for infusion therapies.
- Excellent communication and interpersonal skills with a strong commitment to patient care.
- Strong organizational skills and the ability to manage multiple patient transitions concurrently.
- Proficiency in CPR+ or similar EMR and intake systems.
- Sterile compounding experience is a plus.
Education & Experience
- Certified Pharmacy Technician license strongly preferred.
- Minimum 5 years of experience in a home infusion pharmacy, specifically within the intake process for TPN and IVIG therapies.
- Full-Time, Direct Placement Benefited Role
- On-Site, Los Angeles, CA
About the Company
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